Quality & Risk Administration Assistant

Heywood Rural Health; Heywood; On-site; AUD 60,000 - 85,000; Full time

Job summary

Heywood Rural Health invites applications for a dedicated administration role within the Quality & Risk Department to support accreditation activities and incident management. You will maintain the HRH Data Hub and policy system, share quality information with staff, and help prepare meeting agendas and minutes.

The role emphasises attention to detail, strong written and verbal communication, and the ability to work autonomously within a supportive team.

Qualifications

• Interest in quality programs and enthusiasm for quality improvement activities.
• Attention to detail and ability to complete tasks within allocated timeframes.
• Strong written and verbal communication, including taking minutes and writing reports.
• Ability to work autonomously and within a team to achieve department goals.
• Understanding of Just Culture principles.
• Extensive experience in a similar role or a qualification in administration.

Responsibilities

• Support accreditation activities.
• Manage incident and feedback management.
• Monitor compliance.
• Prepare agendas and minutes for meetings.
• Maintain the HRH Data Hub and policy system.
• Share quality information with staff.

Skills

Quality improvement

Meeting minutes

Communication

Autonomy

Education

Administration qualification

Job description

Heywood Rural Health is seeking a dedicated, detail-oriented professional to support our Quality & Risk Department. This role supports accreditation activities, incident and feedback management, compliance monitoring, and continuous improvement. You'll also provide administrative support, including preparing agendas and minutes, maintaining the HRH Data Hub and policy system, and sharing quality information with staff. Reporting to the Quality & Risk Manager, this position plays an important role in supporting quality, safety, and positive outcomes for our consumers and staff.

Key responsibilities

• Support accreditation activities
• Manage incident and feedback management
• Monitor compliance
• Prepare agendas and minutes for meetings
• Maintain the HRH Data Hub and policy system
• Share quality information with staff
• Provide administrative support to the Quality & Risk Department

About you

• Demonstrated interest in quality programs and enthusiasm for quality improvement activities
• Demonstrated attention to detail and ability to complete tasks within allocated timeframes
• Strong written and verbal communication skills, including the ability to take meeting minutes, and write effective reports and submissions
• Demonstrated ability to work autonomously and within a team, to achieve the goals and objectives of the Quality and Risk Department
• Demonstrated understanding of Just Culture principles
• Extensive experience in a similar role or a qualification in administration

About us

Heywood Rural Health strives to provide care and services to the community that are personal, safe, effective, and connected. We provide a wide range of care and services including Primary/Community Health, Acute/Urgent Care, and Residential Aged Care. We are person-centred in our approach and offer a holistic, individual service which is caring, inclusive and supportive to all. Our vision is to be committed to the health and wellbeing of our community, guided by our values of Respect, Responsiveness, Care, and Integrity.

Onsite accommodations upon availability

Prime regional living - a stone's throw from Victoria's idyllic coastline

Progressive rural health setting with a strong focus on your development

Supportive CEO and Board

Flexible working is supported where possible