Quality Officer - Compliance and Accreditation

Holstep Health; Melbourne; On-site; AUD 36,000 - 60,000; Part time

Job summary

Holstep Health is seeking a Quality Officer – Compliance and Accreditation to support accreditation, risk management and continuous improvement across the organisation. You will help coordinate audits, maintain evidence, and ensure documentation aligns with regulatory standards and internal policies.

Working with the Manager, Quality & Risk, you will monitor compliance, analyse trends, and assist in implementing quality improvement initiatives.

Qualifications

• Tertiary qualifications or experience in quality management, public health, allied health or project management.
• Knowledge of contemporary quality and risk principles and regulatory frameworks.
• Strong report writing and presentation skills.

Responsibilities

• Coordinate maintenance of accreditation processes and lead regular audits of clinical and operational activities.
• Oversee quality improvement activities and conduct gap analyses against accreditation standards.
• Manage documentation and evidence for self-assessment, compliance and accreditation.
• Act as the administrator for the compliance database and generate regular compliance reports.
• Identify legislative changes impacting the business and escalate to the Manager, Quality & Risk.

Skills

Quality Management

Public Health

Allied Health

Project Management

Communication

Education

Bachelor’s degree or equivalent in Quality Management/Public Health/Allied Health/PM

Job description

Quality Officer - Compliance and Accreditation

• Position: Quality Officer - Compliance and Accreditation
• Job Type: Permanent - Part Time

BRIEF DESCRIPTION:

The Quality Officer – Compliance and Accreditation supports Holstep Health’s compliance, accreditation, risk management and continuous improvement activities to enhance service quality, safety and organisational effectiveness.

The Quality Officer – Compliance and Accreditation role supports Holstep Health’s compliance obligations and contributes to the continuous improvement of service delivery processes, quality, efficiency, and effectiveness.

The role supports the Manager, Quality & Risk in coordinating accreditation and legislative compliance activities, including audit programs, compliance monitoring, evidence management, and reporting to support ongoing organizational compliance and continuous improvement.

Working closely with the Manager, Quality & Risk, the role supports people across the organisation with accreditation activities, quality and risk monitoring, compliance systems, and the implementation of quality improvement and evaluation initiatives.

YOU WILL BE RESPONSIBLE FOR:

Coordinate the maintenance of accreditation processes including:

• Leading regular audit activities on clinical and operational activities.
• Oversee and lead quality improvement activities
• Conducting gap analysis and assessment of accreditation standards, alerting the Manager, Quality & Risk to emerging risks.
• Oversee the collation, verification, and quality assurance of documentation and evidence supporting self-assessment, compliance, and accreditation activities.

Act as the key support and administrator for the compliance database.
Compile and interpret reports on legislative compliance and alert the Manager, Quality & Risk of any emerging trends or risks.
Identify and escalation any changes in legislation that impacts the business to the Manager, Quality & Risk.

WHAT YOU NEED TO SUCCEED:

• Tertiary qualifications or experience working within a relevant discipline, e.g. Quality Management, Public Health, Allied Health, or Project Management.
• Sound knowledge of contemporary Quality & Risk principles, best practice, and the statutory and regulatory framework in which they operate.
• Highly developed communication skills with experience in report writing and presentations.
• Excellent interpersonal and relationship building capacity with the ability to sustain relationships and build cooperation
• Demonstrated ability to support and navigate change.
• A core commitment to a no-blame culture, acting respectfully with fairness, integrity, and transparency in serving the best interests of all stakeholders.
• Ability to work collaboratively through open communication and shared

decision making and accountability.