Quality Manager - WA

STAR Injury Management Services; Perth; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

STAR Injury Management is seeking an experienced Quality Manager to lead our quality assurance program across Western Australia. This hands-on leadership role blends QA with staff development, customer experience and relationship management, shaping how STAR delivers services across WA.

You'll oversee audits, regulatory compliance and continuous improvement, mentor consultants, manage feedback and investigations, and support tenders and partnerships in a collaborative, values-driven environment.

Qualifications

• Minimum 5 years' experience in injury management.
• Knowledge of injury management, return-to-work and workers' compensation schemes.
• Strong stakeholder management with regulatory bodies, insurers and partners.

Responsibilities

• Lead WA quality assurance program with audits and monitoring of service delivery.
• Ensure regulatory and SLA compliance across WA.
• Review reports and documents to maintain high service standards.

Skills

Stakeholder management

Communication

Negotiation

Conflict management

Data analysis

Education

Allied health degree(s) (e.g., OT, PT, Psychology, Exercise Physiology, RN, Chiropractic)

Current registration (AHPRA/ESSA)

Tools

SQL

Power BI

Excel

Job description

STAR Injury Management is looking for an experienced Quality Manager to lead our quality assurance program across Western Australia. You'll ensure our injury management and return-to-work services consistently meet regulatory, contractual, and best-practice standards — through auditing, monitoring, and reporting that drives real improvement.

This is a hands-on leadership role that blends quality assurance with staff development, customer experience and relationship management support. You'll play a key part in shaping how STAR delivers services and supports its people across WA.

What you'll be doing

Quality Assurance

• Manage WA's quality assurance program, including regular audits and monitoring of service delivery.
• Ensure compliance with regulatory and SLA requirements.
• Review reports, documents and correspondence to maintain the highest service standards.
• Conduct checks and file reviews at key milestones.
• Recommend and drive projects that support continuous quality improvement.

Staff Development

• Lead induction and orientation for new STAR Consultants.
• Mentor and develop consultants alongside the Development Manager, WA Operations Manager and Team Leaders.
• Coordinate and deliver training, and champion a culture of continuous improvement.
• Oversee STAR's university partnerships and student placements.

Investigations, Complaints & Feedback

• Manage STAR's customer feedback process end-to-end.
• Investigate and resolve issues as they arise.
• Support audits and regulatory inspections.

Business / Relationship Development

• Support consultants and management in building and maintaining client and referral relationships.
• Assist with tenders, quotations and requests for proposals.

About you

You're an experienced allied health or nursing professional with a passion for quality, compliance and developing high-performing individuals/teams. You'll bring:

• Tertiary qualifications in Occupational Therapy, Physiotherapy, Psychology, Exercise Physiology, Registered Nursing, or Chiropractic with current registration (e.g. AHPRA, ESSA).
• Minimum 5 years' experience in injury management, including exposure to complex claims.
• In-depth knowledge of injury management, return-to-work and workers' compensation schemes.
• Strong stakeholder management skills, with the ability to build relationships across regulatory bodies, insurers and partners.
• Confident computer skills, including databases, Excel, and reporting tools (SQL/Power BI).
• Proven ability to lead and build a high-performing individuals/team.
• Excellent communication, negotiation and conflict-management skills.
• Resilience and sound judgement under pressure.

Why STAR Injury Management

Flexible work arrangements supported (with some requirement for face-to-face meetings).

Be part of a values-driven organisation that champions honest conversations, accountability, coaching, and strong relationships.

Make a genuine impact on the quality and consistency of services that support injured workers across WA.

About STAR Injury Management

STAR is a privately owned national organisation with regional and metropolitan offices throughout NSW, ACT and WA.

Operating for over 26 years, still under the stewardship of the owner and founder, STAR has developed a strong reputation in the occupational rehabilitation industry and has built a supportive and highly experienced national team.

Our consultants operate as trusted advisers to insurers, employers and injured workers, helping stakeholders solve complex workplace recovery challenges.

For further information about STAR or the role, please call Kym Partington (WA Operations Manager) on 04 170 .