Quality Lead – Remediation and Change

Anglicare; Sydney; On-site; AUD 120,000 - 190,000; Full time

Benefits offered by this job

Flexible work options

Salary Packaging

Professional development

Staff discounts

Employee Assistance Program (EAP)

Job summary

Anglicare in Sydney seeks a Quality Lead to drive remediation and change across Seniors Communities. You will partner with leaders to translate audits and incidents into practical actions, strengthen governance, and improve resident outcomes.

Reporting to the Head of Quality and Risk, you will lead initiatives from planning through execution. You will have tertiary qualifications in Quality/Risk Management and a track record in regulated sectors, with strong change and stakeholder engagement

Qualifications

• Relevant tertiary qualifications in Quality Management, Risk Management or related field.
• Experience in quality assurance, governance or risk management within regulated sectors.
• Audits experience and supporting accreditation processes.
• Strong understanding of compliance frameworks and regulatory standards.
• Excellent communication, reporting and stakeholder engagement skills.

Responsibilities

• Lead remediation programs arising from audits, incidents, complaints, accreditation findings and regulatory reviews.
• Identify root causes, develop corrective actions and embed sustainable improvements.
• Lead strategic change initiatives with stakeholder engagement and implementation planning.
• Ensure compliance with aged care legislation, standards and regulatory requirements.
• Analyze quality, risk, incident and complaint data to spot trends and improvements.
• Coach leaders and facilitate workshops to strengthen quality and continuous improvement.

Skills

Quality Management

Regulatory Compliance

Audits

Stakeholder Engagement

Change Management

Project Management

Data Analysis

Education

Quality/Risk Management

Job description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we have been serving people, enriching lives and strengthening communities for more than 170 years. As one of Australia's largest Christian organisations, we support thousands of older people, families, children and individuals through aged care, community services, housing and community services programs.

Position: Quality Lead – Remediation and Change

Working within the Quality and Compliance team, you’ll lead critical remediation, quality improvement and change initiatives that improve compliance, strengthen governance and enhance resident and client outcomes across Seniors Communities. Your opportunity Reporting to the Head of Quality and Risk, you will lead operational remediation and change programs arising from audits, incidents, complaints, regulatory reviews and strategic improvement initiatives. Partnering closely with operational, clinical and corporate leaders, you’ll ensure quality risks and compliance requirements are translated into practical improvements that embed sustainable change across the business. By driving quality improvement, operational readiness and change implementation, you’ll help strengthen service delivery, enhance compliance outcomes and support exceptional care experiences for residents and clients. With integrity and professionalism, you will:

• Lead remediation programs arising from audits, incidents, complaints, accreditation findings and regulatory reviews.
• Partner with leaders to identify root causes, develop corrective action plans and embed sustainable operational improvements.
• Lead and support strategic change initiatives, including stakeholder engagement, implementation planning and operational readiness activities.
• Support compliance with aged care legislation, standards and regulatory requirements through practical operational improvements.
• Analyse quality, risk, incident and complaint data to identify trends and improvement opportunities.
• Coach operational leaders and facilitate workshops that strengthen quality, compliance and continuous improvement capability.

Requirements

• Relevant tertiary qualifications in Quality Management, Risk Management, or a related discipline.
• Demonstrated experience in quality assurance, compliance, governance or risk management within aged care, retirement living, health or a similar regulated sector.
• Experience conducting audits and supporting accreditation processes.
• Strong understanding of compliance frameworks, legislation and regulatory standards.
• Excellent communication, reporting and stakeholder engagement skills.

Preferred Skills

• Experience leading remediation, transformation or operational improvement programs.
• Strong project management and change management skills.
• Experience analysing quality and risk data to identify systemic issues and drive improvements.
• Experience coaching leaders and facilitating quality improvement workshops.
• Strong stakeholder engagement skills with the ability to influence across operational and corporate teams.

Company Culture & Values

For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. With our recent acquisition of Infinite Care and Autumn Aged Care, today we employ 9,500 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life.

We are as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Because your passion for helping others deserves a home where it can truly flourish.

We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities.

Benefits

• Flexible work options to support work-life balance
• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program (EAP) and Fitness Passport with discounts to over 800 gyms for you and your family

Your Rewards and Benefits

• Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.
• Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!
• Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.
• Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.
• Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Application Dates

Application Close Date: October 04, 2026