Quality Lead - Major Customer Projects

Eaton Corporation; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Eaton Corporation invites an experienced Quality Engineer (Customer & Projects) to lead quality across major customer projects in Australia and New Zealand, from tender and design through to manufacturing, testing, delivery and commissioning.

You will act as the primary quality contact for customers, drive 8D investigations, and collaborate with cross-functional teams to ensure quality outcomes across the project lifecycle.

Qualifications

• Degree in Engineering or related technical discipline.
• 5+ years in Quality Engineering, Project Quality, Customer Quality or Manufacturing Quality.
• Strong experience with customer issue resolution, root cause analysis and continuous improvement.
• Knowledge of quality tools: 8D, FMEA, A3 and corrective action methodologies.
• Experience in engineering, manufacturing, electrical or project delivery environments.
• Excellent stakeholder management, communication and problem-solving skills.
• Knowledge of ISO 9001 quality systems.
• Experience with switchgear, transformers, UPS systems or similar engineered products.

Responsibilities

• Lead quality assurance activities across major customer projects.
• Develop and manage project quality plans, quality gates and inspection requirements.
• Support Factory Witness Testing (FWT) and Factory Acceptance Testing (FAT).
• Act as the quality contact for customers, managing escalations and resolution of issues.
• Lead root cause investigations, 8D problem-solving and corrective actions.
• Drive continuous improvement through data analysis, lessons learned and customer feedback.
• Partner with Engineering, Operations, Service, Supply Chain and Project Management teams to deliver quality outcomes.

Skills

Quality engineering

Project quality

Customer quality

Root cause analysis

8D problem-solving

Data analysis

Stakeholder management

Problem solving

Education

Engineering degree

Tools

8D

FMEA

A3

Job description

Eaton Corporation invites an experienced Quality Engineer (Customer & Projects) to lead quality across major customer projects in Australia and New Zealand, from tender and design through to manufacturing, testing, delivery and commissioning.

You will act as the primary quality contact for customers, drive 8D investigations, and collaborate with cross-functional teams to ensure quality outcomes across the project lifecycle.