Quality Engineer - Customer & Projects

Eaton Corporation; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Eaton Corporation invites an experienced Quality Engineer (Customer & Projects) to lead quality across major customer projects in Australia and New Zealand, from tender and design through to manufacturing, testing, delivery and commissioning.

You will act as the primary quality contact for customers, drive 8D investigations, and collaborate with cross-functional teams to ensure quality outcomes across the project lifecycle.

Qualifications

• Degree in Engineering or related technical discipline.
• 5+ years in Quality Engineering, Project Quality, Customer Quality or Manufacturing Quality.
• Strong experience with customer issue resolution, root cause analysis and continuous improvement.
• Knowledge of quality tools: 8D, FMEA, A3 and corrective action methodologies.
• Experience in engineering, manufacturing, electrical or project delivery environments.
• Excellent stakeholder management, communication and problem-solving skills.
• Knowledge of ISO 9001 quality systems.
• Experience with switchgear, transformers, UPS systems or similar engineered products.

Responsibilities

• Lead quality assurance activities across major customer projects.
• Develop and manage project quality plans, quality gates and inspection requirements.
• Support Factory Witness Testing (FWT) and Factory Acceptance Testing (FAT).
• Act as the quality contact for customers, managing escalations and resolution of issues.
• Lead root cause investigations, 8D problem-solving and corrective actions.
• Drive continuous improvement through data analysis, lessons learned and customer feedback.
• Partner with Engineering, Operations, Service, Supply Chain and Project Management teams to deliver quality outcomes.

Skills

Quality engineering

Project quality

Customer quality

Root cause analysis

8D problem-solving

Data analysis

Stakeholder management

Problem solving

Education

Engineering degree

Tools

8D

FMEA

A3

Job description

At Eaton, we help power the world's most critical infrastructure, from hospitals and data centres to manufacturing facilities and electrical networks. Our mission is simple: improve quality of life and protect the environment through intelligent power management.

We're looking for an experienced Quality Engineer (Customer & Projects) to play a key role in delivering quality excellence across major customer projects throughout Australia and New Zealand.

As the Quality Engineer (Customer & Projects), you'll be the quality lead across the project lifecycle, from tender and design through to manufacturing, testing, delivery and commissioning. You'll work closely with customers and internal stakeholders to ensure quality requirements are met, lead resolution of customer issues and drive continuous improvement across projects and operations. This is a highly visible role that combines technical quality expertise, customer engagement and project influence.

Key responsibilities

Lead quality assurance activities across major customer projects

Develop and manage project quality plans, quality gates and inspection requirements

Support Factory Witness Testing (FWT) and Factory Acceptance Testing (FAT)

Act as the key quality contact for customers, managing escalations and issue resolution

Lead root cause investigations, 8D problem-solving and corrective actions

Drive continuous improvement through data analysis, lessons learned and customer feedback

Partner with Engineering, Operations, Service, Supply Chain and Project Management teams to deliver quality outcomes

About you

Degree qualification in Engineering or a related technical discipline

5+ years' experience in Quality Engineering, Project Quality, Customer Quality or Manufacturing Quality

Strong experience with customer issue resolution, root cause analysis and continuous improvement

Knowledge of quality tools such as 8D, FMEA, A3 and corrective action methodologies

Experience working in engineering, manufacturing, electrical or project delivery environments

Excellent stakeholder management, communication and problem-solving skills

Knowledge of ISO 9001 quality systems

Experience with switchgear, transformers, UPS systems, power distribution equipment or similar engineered products will be highly regarded

Work for a global organisation with a strong purpose and values

Be involved in complex, high-profile infrastructure and power projects

Join a collaborative and supportive team environment

Access career development opportunities across a global business

Contribute to a safer, more sustainable future

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.