Quality and Compliance Officer

Real Futures Pty; Kempsey; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

PD opportunities

Supportive culture

Birthday leave

Diversity leave

Training & support

Employee Assistance Program

Novated car leasing

Wellbeing program

Job summary

Real Futures Pty is seeking a Quality & Compliance Officer to ensure quality and contractual compliance across Real Futures contracts. The role provides administrative support functions and conducts internal reviews to maintain high standards of compliance.

You will interpret contracts, develop policies, review service delivery models, and prepare monthly risk-focused reports. Applicants should have relevant tertiary qualifications and experience in community services or employment services.

Qualifications

• Tertiary qualifications in Administration, Human Services, Business, Marketing, Employment Services, or associated fields.
• Knowledge of employment services or other human services sector.
• Knowledge of the legislative, regulatory, and quality framework relevant to Inclusive Employment Australia.
• Intermediate PC-based applications experience (MS Office, databases).
• Understanding of complaints and conflict resolution procedures.
• Excellent organisational and time management abilities.
• Highly developed communication and negotiation skills.
• Ability to work within a team and autonomously.

Responsibilities

• Provide expert interpretation and advice on all Real Futures contracts.
• Develop, implement, and review workplace policies and procedures.
• Continuously review the Service Delivery Models/Contracts.
• Conduct reviews of Documentary Evidence entered into ESS, Workforce Australia Online, CRM systems.
• Prepare monthly reports, identifying risks, detailing mitigation strategies, and recommending improvements for compliance.
• Collaborate with site managers to interpret audit results.
• Identify trends and systemic issues across sites.
• Conduct skills gap analyses based on audit findings.
• Perform monthly caseload reviews.
• Lead quality audits across all operational areas.
• Manage and report on all compliance and risk activities monthly.

Skills

Contract interpretation

Policy development

Audit coordination

MS Office

Complaint handling

Time management

Communication

Team & autonomy

Education

Tertiary qualifications in Administration/Human Services/Business/Employment Services

Tools

MS Office

CRM Systems

Job description

Real Futures has mutually respectful relationships with Aboriginal Elders, Traditional Owners, employers, Government and service providers.

The Quality & Compliance Officer is responsible for ensuring quality and compliance within the scope of the Real Futures contracts ensuring guidelines and administrative best practice is maintained across Real Futures Programs. Their role is to provide administrative support functions to the organisation and conduct internal reviews to ensure a high level of contractual compliance.

A day in the life of our Quality and Compliance Officer can include, but are not limited to the following:

• Provide expert interpretation and advice on all Real Futures contracts
• Develop, implement, and review workplace policies and procedures
• Continuously review the Service Delivery Models/Contracts
• Conduct reviews of Documentary Evidence entered into ESS, Workforce Australia Online, CRM systems
• Prepare monthly reports, identifying risks, detailing mitigation strategies, and recommending improvements for compliance.
• Collaborate with site managers to interpret audit results
• Identify trends and systemic issues across sites
• Conduct skills gap analyses based on audit findings
• Perform monthly caseload reviews
• Lead quality audits across all operational areas
• Manage and report on all compliance and risk activities monthly

Knowledge/Skills

• Tertiary Qualifications in Administration, Human Services, Business, Marketing, Employment Services, or associated fields Experience in Community Service, Children, Youth and Families or Employment Services
• Knowledge of employment services or other human services sector
• Knowledge of the legislative, regulatory, and quality framework relevant to Inclusive Employment Australia
• Intermediate knowledge of PC based applications e.g. MS Office, database applications
• Understanding or and work within complaints and conflict resolutions procedures
• Exceptional organisational and time management abilities
• Highly developed communication and negotiation skills
• Ability to work within a team and autonomously

Being a part of the Real Futures team, you will be provided with a wide range of benefits including:

• Personal and professional development opportunities
• Rewarding and supportive culture
• Birthday leave and diversity leave
• Frequent training and support to excel in the role
• Free Employee Assistance Program
• Access to novated car leasing
• Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)

To be considered you must...

• Have full working rights in Australia
• Have a current driver’s licence and a comprehensively insured vehicle
• Complete an Australia History Criminal Check
• Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
• Ability to work Monday to Friday - 8:30am to 5:00pm

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

With more than 200 locations and a team of 1,500+ dedicated professionals, AKG is one of Australia's leading providers of employment, training and health services. Each year, we support over 50,000 Australians to find meaningful employment, build new skills, and improve their health and wellbeing.

As part of the AKG Group, we work alongside people from all backgrounds and life stages, helping them overcome barriers, unlock opportunities, and achieve their goals. Our work creates real, lasting impact in communities across Australia.

If you're passionate about making a difference and want to be part of an organisation where your work directly empowers others to thrive, AKG offers the opportunity to build a rewarding career with purpose.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email ***********@akgaustralia.com.au.