Quality & Compliance Advisor

Civic Disability Services; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Civic Disability Services is seeking a passionate and collaborative Quality & Compliance Advisor to join our Quality, Risk & Compliance Team. This role involves getting out into our services, working alongside operational teams and turning quality requirements into practical, everyday practice.

You will help Civic stay audit-ready, strengthen compliance across services and identify opportunities to continuously improve the quality and safety of the services we provide.

Qualifications

• Experience in quality, compliance, auditing and continuous improvement within the disability or community services sector.
• Working knowledge of quality and regulatory frameworks; NDIS being a must.
• Experience undertaking internal audits and monitoring corrective actions.
• Strong analytical skills with the ability to identify trends and translate findings into practical improvements.
• Experience with incident, complaint, safeguarding or compliance monitoring.
• Confidence working directly with operational managers and frontline teams.
• Strong written communication and reporting skills.
• A practical, solutions‑focused approach to continuous improvement.

Responsibilities

• Plan and deliver Civic's internal audit program across sites and service streams.
• Undertake site visits, file reviews, staff interviews and observations to test how policies and procedures are working in practice.
• Support preparation for external audits and accreditation.
• Monitor audit findings, corrective actions and non‑conformities through to closure.
• Maintain continuous improvement and compliance registers and proactively follow up outstanding actions.
• Analyse audits, incidents, complaints and feedback to identify trends, risks and opportunities for improvement.
• Monitor incident and complaint management, reportable incidents and restrictive practice requirements.
• Support root cause analysis and post‑incident reviews.

Skills

Auditing

Quality management

Regulatory knowledge

Data analysis

Incident monitoring

Reporting

Stakeholder engagement

Job description

Civic Disability Services is seeking a passionate and collaborative Quality & Compliance Advisor to join our Quality, Risk & Compliance Team.

This is not a role where quality and compliance are managed from behind a desk. We are looking for someone who enjoys getting out into our services, working alongside operational teams and helping turn quality requirements into practical, everyday practice.

You will play an important role in helping Civic remain audit-ready, strengthening compliance across our services and identifying opportunities to continuously improve the quality and safety of the services we provide.

About the Opportunity

Reporting to the General Manager and working in partnership with Civic's service streams and corporate teams, you will provide hands‑on quality and compliance support across the organisation.

Success in this role will come through your ability:

• Plan and deliver Civic's internal audit program across sites and service streams.
• Undertake site visits, file reviews, staff interviews and observations to test how policies and procedures are working in practice.
• Support preparation for external audits and accreditation.
• Monitor audit findings, corrective actions and non‑conformities through to closure.
• Maintain continuous improvement and compliance registers and proactively follow up outstanding actions.
• Analyse audits, incidents, complaints and feedback to identify trends, risks and opportunities for improvement.
• Monitor incident and complaint management, reportable incidents and restrictive practice requirements.
• Support root cause analysis and post‑incident reviews.
• Prepare quality reports and dashboards that provide meaningful insights into organisational performance.
• Coach and support managers and service leaders to strengthen documentation, compliance and quality practices.
• Develop and deliver practical education and toolbox sessions.
• Work collaboratively with internal teams to implement practical, sustainable improvements.

About You

You are a practical and collaborative quality professional who understands that great quality outcomes are achieved by working with people, not simply checking whether requirements have been met.

You enjoy getting into the detail, asking the right questions and helping teams find workable solutions. You are comfortable moving between audits, compliance requirements, data and reporting, while also building trusted relationships with operational leaders and frontline teams.

You will ideally bring:

• Experience in quality, compliance, auditing and continuous improvement within the disability or community services sector.
• Working knowledge of quality and regulatory frameworks; NDIS being a must.
• Experience undertaking internal audits and monitoring corrective actions.
• Strong analytical skills with the ability to identify trends and translate findings into practical improvements.
• Experience with incident, complaint, safeguarding or compliance monitoring.
• Confidence working directly with operational managers and frontline teams.
• Strong written communication and reporting skills.
• A practical, solutions‑focused approach to continuous improvement.

ABOUT CIVIC

Our vision of Human Potential, Realised is about striving to create a society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity to realise your potential by unleashing your talent and passion for social impact to change lives.

Our people are at the forefront of what we do and as such, are provided access to continuous learning, are supported in working to their strengths and are encouraged to stretch and continue to develop in their careers.

We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and clients’ lives.

Not only do we offer flexible working, not‑for‑profit salary packaging, access to discounted private health insurance and Fitness Passport, an employee assistance program and an onsite café at Head Office but, we have a professional, family‑friendly culture where everyone belongs.

Successful applicants will be required to complete identity, police and qualification checks, and hold current Working with Children Check and NDIS Worker Screening Check clearances.