Impactful Quality & Compliance Partner - Disability Services (Hybrid)

Civic Disability Services Limited; Sydney; Hybride; AUD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid working arrangement

NFP salary packaging

Discounted private health insurance

Fitness Passport

Résumé du poste

Civic Disability Services is seeking a passionate Quality & Compliance Advisor to join our Quality, Risk & Compliance Team. This is not a role where quality and compliance are managed from behind a desk; we are looking for someone who enjoys getting out into our services and helping make quality part of everyday practice.

You will play an important role in helping Civic remain audit-ready, strengthening compliance across our services and identifying opportunities to continuously improve the

Qualifications

• Experience in quality, compliance, auditing and continuous improvement within the disability or community services sector.
• Working knowledge of quality and regulatory frameworks; NDIS is a must.
• Experience undertaking internal audits and monitoring corrective actions.
• Strong analytical skills to identify trends and translate findings into practical improvements.
• Experience with incident, complaint, safeguarding or compliance monitoring.
• Confidence working directly with operational managers and frontline teams.

Responsabilités

• Plan and deliver Civic's internal audit program across sites and service streams.
• Undertake site visits, file reviews, staff interviews and observations to test policies in practice.
• Support preparation for external audits and accreditation.
• Monitor audit findings and corrective actions through to closure.
• Maintain continuous improvement and compliance registers and follow up outstanding actions.
• Analyse audits, incidents, complaints and feedback to identify trends and opportunities.
• Monitor incident and complaint management and safeguarding requirements.
• Prepare quality reports and dashboards providing insights into performance.
• Coach managers to strengthen documentation, compliance and quality practices.
• Develop and deliver practical education and toolbox sessions.
• Collaborate with internal teams to implement practical improvements.

Connaissances

Quality management

Auditing

NDIS knowledge

Data analysis

Incident handling

Stakeholder engagement

Description du poste

Civic Disability Services is seeking a passionate Quality & Compliance Advisor to join our Quality, Risk & Compliance Team. This is not a role where quality and compliance are managed from behind a desk; we are looking for someone who enjoys getting out into our services and helping make quality part of everyday practice.

You will play an important role in helping Civic remain audit-ready, strengthening compliance across our services and identifying opportunities to continuously improve the