Field Quality & Compliance Advisor

Civic Disability Services; Sydney; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

Civic Disability Services is seeking a passionate and collaborative Quality & Compliance Advisor to join our Quality, Risk & Compliance Team. This role involves getting out into our services, working alongside operational teams and turning quality requirements into practical, everyday practice.

You will help Civic stay audit-ready, strengthen compliance across services and identify opportunities to continuously improve the quality and safety of the services we provide.

Qualifikationen

• Experience in quality, compliance, auditing and continuous improvement within the disability or community services sector.
• Working knowledge of quality and regulatory frameworks; NDIS being a must.
• Experience undertaking internal audits and monitoring corrective actions.
• Strong analytical skills with the ability to identify trends and translate findings into practical improvements.
• Experience with incident, complaint, safeguarding or compliance monitoring.
• Confidence working directly with operational managers and frontline teams.
• Strong written communication and reporting skills.
• A practical, solutions‑focused approach to continuous improvement.

Aufgaben

• Plan and deliver Civic's internal audit program across sites and service streams.
• Undertake site visits, file reviews, staff interviews and observations to test how policies and procedures are working in practice.
• Support preparation for external audits and accreditation.
• Monitor audit findings, corrective actions and non‑conformities through to closure.
• Maintain continuous improvement and compliance registers and proactively follow up outstanding actions.
• Analyse audits, incidents, complaints and feedback to identify trends, risks and opportunities for improvement.
• Monitor incident and complaint management, reportable incidents and restrictive practice requirements.
• Support root cause analysis and post‑incident reviews.

Kenntnisse

Auditing

Quality management

Regulatory knowledge

Data analysis

Incident monitoring

Reporting

Stakeholder engagement

Jobbeschreibung

Civic Disability Services is seeking a passionate and collaborative Quality & Compliance Advisor to join our Quality, Risk & Compliance Team. This role involves getting out into our services, working alongside operational teams and turning quality requirements into practical, everyday practice.

You will help Civic stay audit-ready, strengthen compliance across services and identify opportunities to continuously improve the quality and safety of the services we provide.