Claims Associate - Group Claims

TAL; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Annual reviews

Permanent full-time

Training provided

Hybrid work from home

Job summary

TAL invites you to apply for a permanent, full-time role in our Melbourne office with the flexibility to work from home 2 days per week. You will join the Claims team to gain hands-on experience in claims management and deliver best-in-class customer service in life insurance.

You’ll be supported in a collaborative environment with comprehensive training to set you up for success, contributing to process improvements and helping customers during critical life events.

Qualifications

• Interest in life insurance and claims management.
• Strong attention to detail and data accuracy.
• Excellent communication and customer service skills.
• Ability to prioritise tasks and manage time in a fast-paced environment.
• Willingness to learn, develop, and grow within the TAL Claims team.

Responsibilities

• Support Claims Consultants with administrative tasks on claims assessments.
• Follow up on ongoing claim requirements, including medical reports, employer info, and financial documents.
• Summarise and manage claims documentation.
• Draft letters to customers and manage communications on time.
• Assist with claim closures, data corrections, and general workflow management in the claims system.
• Handle inbound/outbound calls and support stakeholders including advisers, trustees, and fund administrators.
• Contribute to process improvements and participate in team or company projects.
• Maintain up-to-date knowledge of life insurance guidelines, TAL processes, and policies.

Skills

Interest in life insurance

Claims management

Attention to detail

Customer service

Time management

Willingness to learn

Financial services experience

Education

Finance, Legal, Allied Health or Teaching degree (in progress)

Job description

• Competitive Salary + Bonus + Annual Reviews
• Secure a permanent, full-time role with stability and growth opportunities
• Build your skills with full training in life insurance
• Work in a friendly, supportive team environment

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

Are you ready to kickstart your career in life insurance claims? TAL is looking for enthusiastic, detail-oriented team members to join our Claims team. This is a fantastic opportunity to gain hands-on experience in claims management, providing a best-in-class customer experience while learning the ins and outs of life insurance.

You’ll be part of a supportive, collaborative environment where no two days are the same, and your contributions directly impact the people we serve. If you’re keen to learn, grow, and make a difference, this could be the perfect role for you.

We have multiple positions available across Group Claims that will bepermanent, full-time, based in our Melbourneoffice with flexibility to work from home 2 days per week. Comprehensive training will be provided to set you up for success!

In this role you will:

• Support Claims Consultants with administrative tasks on claims assessments
• Follow up on ongoing claim requirements, including medical reports, employer info, and financial documents
• Summarise and manage claims documentation
• Draft letters to customers and manage communications on time
• Assist with claim closures, data corrections, and general workflow management in the claims system
• Handle inbound/outbound calls and support stakeholders including advisers, trustees, and fund administrators
• Contribute to process improvements and participate in team or company projects
• Maintain up-to-date knowledge of life insurance guidelines, TAL processes, and policies

Qualifications

• A keen interest in life insurance and claims management
• Someone who is degree qualified or working towards the end of their studies - ideally in Finance, Legal, Allied Health, Teaching
• Strong attention to detail and accuracy in data entry and documentation
• Excellent communication and customer service skills with empathy and professionalism
• Ability to prioritise tasks and manage time effectively in a fast-paced environment
• Willingness to learn, develop, and grow within the TAL Claims team
• Previous experience in financial services or a similar administrative role is a bonus, but not essential

At TAL, we value a positive, proactive, and collaborative mindset. This is your chance to start a rewarding career where you’ll make a real difference for customers at critical times in their lives.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

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