Quality Assurance Coordinator

Downer; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Training and development

30% internal vacancies

Healthcare discounts

Employee Assistance Program

Job summary

Downer is seeking a Quality Assurance Coordinator to support QA, compliance and audit activities across the Homes NSW contract. You will report to the Quality Assurance Manager and help deliver high-quality outcomes for essential services.

The role involves coordinating actions with operations and stakeholders, maintaining records in SharePoint and other systems, and producing regular KPI and audit reports to drive continuous improvement.

Qualifications

• Certificate/diploma in business admin, quality, compliance or related discipline.
• Audit or quality management training is desirable.
• High attention to detail with strong document control.
• Experience maintaining registers and reporting systems.

Responsibilities

• Collaborate with operations, subcontractors and stakeholders to close actions and drive improvement.
• Maintain quality records across SharePoint, WMS and approved systems.
• Prepare weekly, monthly, quarterly and ad hoc KPI, audit, compliance and performance reports.
• Monitor audit outcomes, non-conformances, corrective actions and remediation through to closure.
• Coordinate QA and compliance activities, including audit schedules and evidence packs.

Skills

Quality assurance

Audit coordination

Stakeholder coordination

Documentation control

Advanced Excel

Education

Certificate or Diploma in business administration, quality, compliance or related discipline

Tools

SharePoint

Excel

Word

PowerPoint

Teams

Job description

We currently have an opportunity for a Quality Assurance Coordinator. Join our Government and Integrated Facilities Management team and play a key role in supporting quality assurance, compliance and audit activities across the Homes NSW contract. Reporting to the Quality Assurance Manager, you'll help deliver high-quality outcomes that support our essential services.

What You'll Do

This role offers a broad scope, with key responsibilities including:

• Work with operational teams, subcontractors and stakeholders to address outstanding actions and identify continuous improvement opportunities.
• Maintain accurate registers and quality records across SharePoint, WMS and approved business systems, applying document control requirements.
• Prepare weekly, monthly, quarterly and ad hoc reports, while maintaining KPI, audit, compliance and performance dashboards.
• Monitor audit outcomes, non-conformances, corrective actions and remediation activities through to closure, escalating overdue items as required.
• Coordinate quality assurance and compliance activities, including internal and external audit schedules, documentation and evidence packs.

What You'll Bring

• A certificate or diploma in business administration, quality, compliance or a related discipline is desirable; audit or quality management training is also desirable.
• High attention to detail, sound document control practices, and the ability to interpret information, identify gaps and prepare concise reports.
• Intermediate to advanced Microsoft Excel skills, with strong capability in Word, PowerPoint, Teams and SharePoint.
• Demonstrated experience maintaining registers, records and reporting systems while coordinating multiple stakeholders and deadlines.
• Experience in a quality, compliance, audit, governance or coordination role, with strong planning and follow-through.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

Downer plans, creates and sustains essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we’d still like to hear from you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.