Senior Customer Data Analyst

Downer; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Healthcare discounts

Retail savings on purchases

Car purchase discounts

Employee Assistance Program

Job summary

Downer is seeking a Senior Customer Data Analyst in Melbourne to transform operational and financial data into actionable insights for government and integrated facilities management projects.

You will develop dashboards and reports, reconcile data from Lighthouse and Timegate, and support governance, compliance, and continuous improvement initiatives. A strong analytics background and experience with Power BI and Microsoft 365 are essential.

Qualifications

• Tertiary qualification in Business, Data Analytics, Finance, IT, or equivalent practical experience.
• Experience in analytical, KPI reporting, governance, project management or business support roles, ideally within compliance-based service contracts.
• Proficiency in Power BI, Excel and Microsoft 365, with the ability to use AI and modern platforms to automate reporting and streamline analysis.
• Strong conceptual, analytical and problem-solving capability, with high attention to detail and a commitment to data integrity.
• Clear written and verbal communication skills, sound planning and organisation, and the ability to interpret contracts, KPIs and governance frameworks.

Responsibilities

• Develop and maintain performance reports, metrics and Power BI dashboards for internal and client stakeholders, including automation and data visualisation.
• Extract, reconcile and analyse operational data from systems such as Lighthouse and Timegate, resolving data issues and maintaining data integrity.
• Monitor contract KPIs, governance requirements, compliance obligations and abatement drivers, providing timely insights and supporting evidence packs.
• Prepare monthly client and operations presentation packs, management reports and data-led insights, responding accurately to stakeholder enquiries.
• Support project mobilisations, portal and SharePoint administration, process improvement initiatives, team cross-training and ad hoc analytics requests.

Skills

Power BI

Excel

Microsoft 365

Data analytics

Data governance

Education

Bachelor degree or higher in Business/Analytics/IT

Tools

Lighthouse

Timegate

Job description

We currently have an opportunity for a Senior Customer Data Analyst. Join our Government and Integrated Facilities Management team and play a key role in turning operational, financial and performance data into insights that support effective decisions, stronger compliance and continuous improvement. Reporting to the Contract Managers, you\'ll help deliver high-quality outcomes that support our essential services.

What You’ll Do

This role offers a broad scope, with key responsibilities include:

• Develop and maintain performance reports, metrics and Power BI dashboards for internal and client stakeholders, including automation and data visualisation.
• Extract, reconcile and analyse operational data from systems such as Lighthouse and Timegate, resolving data issues and maintaining data integrity.
• Monitor contract KPIs, governance requirements, compliance obligations and abatement drivers, providing timely insights and supporting evidence packs.
• Prepare monthly client and operations presentation packs, management reports and data-led insights, responding accurately to stakeholder enquiries.
• Support project mobilisations, portal and SharePoint administration, process improvement initiatives, team cross-training and ad hoc analytics requests.

What You\'ll Bring

• A tertiary qualification in Business, Data Analytics, Finance, IT, or equivalent practical experience.
• Experience in analytical, KPI reporting, governance, project management or business support roles, ideally within compliance-based service contracts.
• Proficiency in Power BI, Excel and Microsoft 365, with the ability to use AI and modern platforms to automate reporting and streamline analysis.
• Strong conceptual, analytical and problem-solving capability, with high attention to detail and a commitment to data integrity.
• Clear written and verbal communication skills, sound planning and organisation, and the ability to interpret contracts, KPIs and governance frameworks.

More than anything, you\'ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We\'re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you\'ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We\'re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we\'d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we\'re here to help you put your best foot forward.