Quality Assurance Associate, Document Custody - Perpetual Corporate Trust

perpetual; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Work remotely Australia

Wellbeing allowance

Study support

Job summary

Perpetual Corporate Trust is seeking a Quality Assurance Associate for a 12‑month max-term contract. The role focuses on QA reviews, supporting compliance enquiries, and strengthening data governance within Document Custody across Australia.

You will work with clients and financial institutions, contribute to data and vendor governance, and help improve processes and service delivery. This position demands meticulous attention to detail and strong governance capabilities.

Qualifications

• Experience in quality assurance in a regulated environment.
• Experience in operational processing and client service.
• Understanding of mortgage documentation.
• Mortgage due diligence or mortgage loan quality control experience.
• Organised with ability to manage competing priorities.
• Strong problem solving, attention to detail.
• Excellent customer service and relationship skills.
• Ability to handle confidential information and train colleagues.

Responsibilities

• Complete monthly quality reviews of incoming security documents for clients.
• Review work by new team members during verification and data entry training.
• Coordinate security document packets required for client securitisation audits.
• Respond to investigation, complaint and legal notice enquiries, including client follow-up.
• Maintain policies, procedures, operational risk controls and assigned control testing.
• Complete data reconciliations and maintain accurate records within Content Manager.
• Support vendor governance and identify operational trends, issues and improvement opportunities.

Skills

Quality assurance

Operational processing

Mortgage documentation

Mortgage due diligence

Customer service

Attention to detail

Communication skills

Job description

12 Month Max‑term contract

Build broad experience across quality assurance, compliance and data governance

Work with clients, financial institutions and specialist teams across Australia

Help strengthen service quality and operational controls within Document Custody

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.

Join our Corporate Trust business and support the quality, compliance and data governance activities of the Document Custody team.

Perpetual Corporate Trust (PCT), is a specialist business within the Perpetual Group, and is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever‑increasing cyber security risks and maintaining compliance. Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success.

About the Role

As Quality Assurance Associate, you will complete regular quality reviews, support compliance enquiries and help maintain effective operational controls. You will also contribute to data and vendor governance while identifying opportunities to improve the team's processes and service delivery

Key Responsibilities

• Complete monthly quality reviews of incoming security documents processed for clients
• Review work completed by new team members undertaking verification and data entry training
• Coordinate security document packets required for client securitisation audits
• Respond to investigation, complaint and legal notice enquiries, including coordinating client follow up
• Maintain policies, procedures, operational risk controls and assigned control testing
• Complete data reconciliations and maintain accurate records within Content Manager
• Support vendor governance and identify operational trends, issues and improvement opportunities.

About you

• Experience in quality assurance, including conducting quality reviews, assurance activities or control walkthroughs in a regulated environment
• Experience in operational processing and client service, ideally involving mortgage or security documents
• A sound understanding of mortgage documentation
• Mortgage due diligence experience and/or proven experience in mortgage loan quality control processes will be highly regarded
• A highly organised and systematic approach to managing work and competing priorities
• Strong problem solving skills, attention to detail and sound judgement
• Strong customer service and relationship management skills, with confidence working with clients and service providers nationally
• The ability to handle confidential information appropriately and assist colleagues with training across a range of tasks.

How we work

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day‑to‑day interactions with colleagues and clients, the way we approach decision‑making to the questions we ask and the problems we solve. We're committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

Employee benefits

• Work from anywhere in Australia for up to one month each year
• An annual allowance to empower you to prioritise your personal wellbeing
• Study support and commitment to supporting professional development.