Quality and Performance Lead

Suncare Community Services; Maroochydore; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Not-for-profit salary packaging up to

Leave loading

Clear career pathways and professional

Fitness Passport access to gyms and-w

Employee Assistance Program (EAP) for

Employee referral reward program

Branded workwear

Supportive, values‑driven team culture

Job summary

Suncare Community Services in Maroochydore, QLD, is seeking an experienced Quality & Performance Lead to champion quality, safety and continuous improvement across our Clinical Services team.

You will partner with operational leaders, clinicians and multidisciplinary teams to drive excellence in service delivery, governance and customer outcomes.

This role offers flexible and hybrid work options, professional development, and a supportive, values-driven workplace.

Qualifications

• Bachelor's degree in nursing, Health Sciences or a related discipline.
• Current unrestricted AHPRA registration.
• Minimum five years' experience in clinical leadership, clinical governance, quality management or risk management.
• Experience in clinical auditing, quality systems and continuous improvement methodologies.
• Strong knowledge of the Aged Care Quality Standards and contemporary aged care regulatory requirements.
• Experience leading investigations, incident management and root cause analysis.
• Advanced analytical, reporting and data interpretation skills.
• Experience working within multidisciplinary care environments.
• Exceptional communication, stakeholder engagement and influencing capabilities.
• Strong organisational and prioritisation skills with the ability to work autonomously.
• A current National Police Check, or willingness to obtain one.

Responsibilities

• Leading clinical quality, risk and governance activities to ensure safe, compliant and high‑quality service delivery.
• Analysing incidents, complaints, customer outcomes and performance data to identify trends, mitigate risks and drive improvement.
• Partnering with operational leaders and multidisciplinary teams to strengthen clinical practice and customer outcomes.
• Providing expert clinical advice and support relating to complex customer needs, care planning, case reviews and service escalations.
• Building organisational capability through education, coaching, mentoring and continuous improvement initiatives.

Skills

Analytical skills

Communication skills

Stakeholder engagement

Autonomous work

Influencing capabilities

Education

Bachelor's degree in Nursing/Health Sciences or related

Tools

Quality systems

Root cause analysis

Job description

Suncare Community Services – Maroochydore QLD

Why you will love Working Here

At Suncare, we believe growing older should never mean giving up the life you love.

Every day, we support older Australians to remain independent, connected to their communities, and living safely in their own homes. As a community-focused not‑profit organisation, we're committed to delivering care that empowers people to live life on their terms.

We're seeking an experienced Quality & Performance Lead to champion quality, safety and continuous improvement across our Clinical Services team. This is a unique opportunity to influence clinical practice, strengthen governance, and drive meaningful outcomes for both our customers and the people who care for them.

At Suncare, we care for our people as much as we care for our customers. When you join us, you'll enjoy:

• Flexible and hybrid working options
• Not‑for‑profit salary packaging up to $15,900 per year
• Leave loading to make your time off even more rewarding
• Clear career pathways and professional development opportunities
• Fitness Passport access to gyms and wellness facilities
• Employee Assistance Program (EAP) for confidential wellbeing support
• Employee referral reward program
• Branded workwear
• A supportive, values‑driven team culture where your contribution is recognised

What you’ll be doing

As the Quality & Performance Lead, you will partner with operational leaders, clinicians and multidisciplinary teams to drive excellence in service delivery, customer outcomes and organisational performance.

Acting as a trusted clinical advisor and subject matter expert, you'll lead quality assurance and governance activities, support continuous improvement initiatives, and provide expert guidance on complex clinical and customer matters.

While this role has no direct reports, it provides significant leadership through influence, collaboration, coaching and expertise.

Key responsibilities include

• Leading clinical quality, risk and governance activities to ensure safe, compliant and high‑quality service delivery
• Analysing incidents, complaints, customer outcomes and performance data to identify trends, mitigate risks and drive improvement.
• Partnering with operational leaders and multidisciplinary teams to strengthen clinical practice and customer outcomes.
• Providing expert clinical advice and support relating to complex customer needs, care planning, case reviews and service escalations.
• Building organisational capability through education, coaching, mentoring and continuous improvement initiatives.

You’ll thrive in this role if

You're a passionate clinical professional who combines strong governance and quality expertise with a genuine commitment to improving the lives of older Australians.

To be successful, you'll bring:

• A bachelor's degree in nursing, Health Sciences or a related discipline
• Current unrestricted AHPRA registration
• Minimum five years' experience in clinical leadership, clinical governance, quality management or risk management
• Demonstrated experience in clinical auditing, quality systems and continuous improvement methodologies
• Strong knowledge of the Aged Care Quality Standards and contemporary aged care regulatory requirements
• Experience leading investigations, incident management and root cause analysis
• Advanced analytical, reporting and data interpretation skills
• Experience working within multidisciplinary care environments
• Exceptional communication, stakeholder engagement and influencing capabilities
• Strong organisational and prioritisation skills with the ability to work autonomously
• A proactive, resilient and solutions‑focused approach
• A current National Police Check, or willingness to obtain one

Belonging Starts Here

We believe real care starts with real belonging. That means creating a workplace where everyone - no matter their background, culture, or story - feels seen, respected, and safe to be themselves.

We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.

\"We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) & Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all.\"