Quality and Compliance Officer

Thompson Health Care; Ku-ring-gai; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Thompson Health Care is an award-winning aged care provider seeking an experienced Quality and Compliance Officer to strengthen quality systems, monitor regulatory compliance and promote a culture of continuous improvement across our homes. The role reports to the Director of Quality and Compliance Excellence and involves desktop and onsite audits, with regular travel to Thompson Health Care homes.

Key responsibilities include auditing services and documentation, identifying gaps, guiding

Qualifications

• Current Police Check (National Police Certificate) is essential.
• Strong knowledge of Aged Care Quality Standards and regulatory requirements.
• Experience conducting audits and supporting corrective action and continuous improvement.

Responsibilities

• Implement and monitor quality assurance processes across Thompson Health Care homes.
• Conduct desktop and onsite audits of services, systems and documentation.
• Identify compliance gaps and work with operational teams to implement corrective actions.
• Monitor audit recommendations and support timely completion of improvement actions.
• Provide guidance, education and training to staff on quality and compliance matters.
• Support management of complaints, including information gathering and documenting outcomes.
• Analyze incidents, complaints and quality indicators to identify trends and risks.
• Prepare reports for management and regulatory purposes.
• Maintain records of audits, inspections and compliance activities.
• Support development and implementation of policies, procedures and the Clinical Governance Framework.
• Facilitate quality improvement discussions and workshops.

Job description

Become part of an award-winning Aged Care Provider

Free onsite parking available

Supportive, collaborative and caring team culture

About the Role:

Thompson Health Care is seeking an experienced Quality and Compliance Officer to support the delivery of high-quality, safe and compliant residential aged care services across our homes.

Reporting to the Director of Quality and Compliance Excellence, this role will work closely with operational leaders and team members to strengthen quality systems, monitor compliance, support clinical governance and promote a culture of continuous improvement. The position involves both desktop and onsite audits and requires regular travel to Thompson Health Care homes.

Key responsibilities:

• Implement and monitor quality assurance processes across Thompson Health Care homes.
• Conduct desktop and onsite audits of services, systems and documentation.
• Identify compliance gaps and work collaboratively with operational teams to implement corrective actions.
• Monitor audit recommendations and support the timely completion of improvement actions.
• Provide practical guidance, education and training to staff on quality and compliance matters.
• Support the management of complaints, including gathering information, conducting interviews and documenting outcomes.
• Analyse incidents, complaints and quality indicators to identify trends, risks and opportunities for improvement.
• Prepare reports for management and regulatory purposes.
• Maintain accurate records of audits, inspections and compliance activities.
• Support the ongoing development and implementation of policies, procedures and the Clinical Governance Framework.
• Contribute to leadership and quality meetings and facilitate quality improvement discussions and workshops.
• Assist homes to maintain effective incident reporting, risk management and compliance systems.

About You:

• Extensive experience in residential aged care.
• Current Police Check (National Police Certificate) (Essential)
• Strong working knowledge of the Aged Care Quality Standards and aged care regulatory requirements.
• Demonstrated experience conducting audits and supporting corrective action and continuous improvement processes.
• Strong analytical, investigation and problem-solving capabilities.
• Excellent written and verbal communication skills.
• The ability to engage constructively with residents, families, employees, managers and external stakeholders.
• High attention to detail and a strong commitment to quality, accountability and safe care.
• Experience using quality management systems and compliance software.
• The capacity and willingness to travel to Thompson Health Care homes to provide onsite support.

About Thompson Health Care:

We are a family-owned company, with five decades of experience in aged care across NSW. Our focus is on delivering the highest standard of care and service in environments that are safe, welcoming and genuinely homelike.

Thompson Health Care promotes a safe, inclusive and supportive culture, with a strong emphasis on education, leadership development and clear career pathways.

Thompson Health Care is committed to creating a respectful and inclusive workplace and to safeguarding the dignity, safety and wellbeing of older people.