Quality and Compliance Officer

St Vincent de Paul Society Queensland; Brisbane; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Salary packaging benefits (up to $15,?

Meal and entertainment allowance ($2,?

Employee Assistance Program

Medibank health insurance discounts

Job summary

St Vincent de Paul Society Queensland, Vinnies Housing, seeks a proactive Quality & Compliance Officer to strengthen our controls and ensure safe, compliant housing services. Reporting within the Housing division, you will collaborate with Service Delivery, Asset Management and Leasing to embed accountability, risk management and continuous improvement.

A relevant qualification or demonstrated experience is essential, with strong written findings and recommendations.

Qualifications

• Relevant qualification or demonstrated experience in compliance, quality assurance, operational auditing, governance, community housing, human services or a related field.
• Experience reviewing operational records and controls against legislative or contractual requirements.
• Strong attention to accuracy, privacy and detail.
• Ability to write findings and practical recommendations.

Responsibilities

• Assist in Compliance Framework & Assurance Planning and Reviews.
• Support delivery of safe, compliant, high-quality housing services across operations.

Skills

Compliance

Quality assurance

Operational auditing

Governance

Community housing

Education

Relevant qualification in compliance or related field

Job description

At Vinnies Housing, we know that a home is more than just four walls—it's the foundation for stability, dignity and opportunity.

We are committed to providing safe, affordable housing while walking alongside our tenants through every stage of their housing journey. By combining quality housing with compassionate tenancy management, we help people build independence, strengthen communities and create brighter futures.

Every member of our team plays an important role in making a lasting difference. When you join Vinnies Housing, you'll become part of a purpose-driven organisation where compassion, respect and collaboration are at the heart of everything we do.

Why You'll Love Working with Us

Make a Real Difference – Every hour you invest contributes directly to improving lives in our community.

Be Rewarded for Your Time – Enjoy competitive hourly rates under our Enterprise Agreement, recognising the value of your skills and dedication.

Boost Your Take-Home Pay – Maximise your income with generous Not-for-Profit salary packaging benefits: up to $15,900 annually, plus an additional $2,650 for meals and entertainment.

Your Health Matters – Access comprehensive support through our Employee Assistance Program, plus exclusive Medibank health insurance discounts to help you thrive inside and outside of work.

Find Your Work Family – Join a genuinely inclusive team where you’re seen, heard, and supported.

The Role

Vinnies Housing is seeking a proactive and detail-oriented Quality & Compliance Officer to strengthen our operational controls and support the delivery of safe, compliant and high-quality housing services.

Reporting within the Housing division, this role provides practical assurance that legislative, regulatory, contractual and organisational requirements are understood, applied and evidenced across our operations. Working closely with leaders and teams across Service Delivery, Asset Management, Leasing, Business Sustainability and other Housing functions, you will help embed a strong culture of accountability, risk management and continuous improvement.

This is an excellent opportunity for a quality or compliance professional who enjoys working collaboratively with operational teams, conducting reviews, identifying improvement opportunities and ensuring issues are effectively resolved.

Key areas of responsibility include:

• Compliance Framework & Assurance Planning
• Quality & Compliance Reviews

This is a Permanent, Full-time position (38 hours per week) based in our State Administration Office in South Brisbane.

About You

To be successful in this role, you will have:

Relevant qualification or demonstrated experience in compliance, quality assurance, operational auditing, governance, community housing, human services or a related field.

Experience reviewing operational records, controls or service processes against defined legislative, contractual, policy or programme requirements.

Strong understanding of evidence, documentation and quality-control principles, with high attention to accuracy, consistency, privacy and detail.

Ability to interpret requirements, assess materiality and risk, and write clear findings and practical recommendations.

Strong analytical, investigative, organisational and record-management skills.

Confidence working constructively with managers and operational teams while maintaining appropriate independence and objectivity.

Ability to manage a planned review programme alongside emerging priorities and exercise sound judgement regarding escalation.

Understanding of and commitment to the philosophy, mission and values of the St Vincent de Paul Society Queensland, and ability to work in accordance with its policies and procedures.

Ready to apply? We can’t wait to hear from you.

We are committed to Safeguarding

St Vincent de Paul Society Queensland, Vinnies Housing and Vinnies Retail Stores are committed to promoting and protecting the welfare, wellbeing and human rights of all people who interact with, or are affected by, our work, particularly those who may be at risk of abuse, neglect or exploitation.

We have robust recruitment and screening processes to attract people who share our values and uphold our zero-tolerance approach to abuse, neglect and exploitation.

All employees, members and volunteers are expected to uphold this commitment. Roles involving direct work with children or adults at risk require a valid Blue Card, which must be verified before commencement. Successful candidates will also undergo relevant background screening which includes a police check and reference checks as part of the recruitment process. Some positions may also require a pre-employment medical check.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander people are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand. Visit Vinnie’s careers to learn more about us and our vacancies!