Client Liaison Officer (Home Support & Aged Care)

St Vincent de Paul Society Queensland; Brisbane; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Medibank health insurance discounts

Inclusive team culture

Job summary

St Vincent de Paul Society Queensland in Brisbane is seeking a Client Liaison Officer to support the Home Maintenance and Modification Program (CHSP). You will handle client and stakeholder enquiries, coordinate service jobs and support contractors, and maintain program records to ensure timely service delivery.

Permanent, full-time (38 hours per week) in South Brisbane. The role rewards initiative with a supportive not-for-profit environment, employee assistance, salary packaging options, and

Qualifications

• Experience in admin, customer service, or coordination roles.
• Experience in high-volume, phone-based client-facing environments.
• Ability to manage multiple tasks and stay organized.
• Comfort with data entry systems and basic IT.

Responsibilities

• Manage client and stakeholder enquiries.
• Coordinate service jobs and support contractors.
• Maintain accurate program records.
• Ensure efficient service delivery and positive client experience.

Skills

Administration

Customer service

Communication skills

Phone-based support

Time management

MS Office

Empathy

Tools

MS Office

Job description

The St Vincent de Paul Society Queensland, including Vinnies Housing and our Vinnies Retail Stores, is committed to making a positive difference in our communities.

Through a diverse range of positions, locations and opportunities, we work towards one common cause by providing hope, support and housing solutions for Queenslanders in need.

As one of the state's largest charities, support service providers and community housing providers, we support hundreds of thousands of Queenslanders each year through issues like homelessness, poverty, family breakdown, domestic violence, financial hardship and housing insecurity.

No matter the role, each one of our team members has an important part to play in shaping a more just and compassionate society.

Why You'll Love Working with Us

Make a Real Difference – Every hour you invest contributes directly to improving lives in our community.

Be Rewarded for Your Time – Enjoy competitive hourly rates under our Enterprise Agreement, recognising the value of your skills and dedication.

Boost Your Take-Home Pay – Maximise your income with generous Not-for-Profit salary packaging benefits: up to $15,900 annually, plus an additional $2,650 for meals and entertainment.

Your Health Matters – Access comprehensive support through our Employee Assistance Program, plus exclusive Medibank health insurance discounts to help you thrive inside and outside of work.

Find Your Work Family – Join a genuinely inclusive team where you’re seen, heard, and supported.

The Role

Working within a fast-paced call centre environment, the Client Liaison Officer provides high-quality administrative and customer service support to the Home Maintenance and Modification Program (HMMP). The HMMP is a government funded Commonwealth Home Support Program (CHSP) that provides home help to elderly people who need assistance with home maintenance and modifications to live independently at home, preventing inappropriate or premature admission to residential care.

This role is responsible for managing client and stakeholder enquiries, coordinating service jobs, supporting contractors and maintaining accurate program records to ensure services are delivered efficiently and to provide a positive client experience. The program's objective is to empower and enable our clients to participate actively in everyday life whilst maintaining their independence and remaining in their own homes.

This is a Permanent, Full-Time position (38 hours per week) based in South Brisbane.

What you'll bring

Must-Haves

• Previous experience in administration, customer service, contact centre or coordination-based roles within aged care, community services, disability, health or not-for-profit sectors
• Experience in a high-volume, phone-based client-facing environment
• Strong organisational and time management skills with the ability to manage multiple tasks
• Confident computer skills, including MS Office and data entry systems
• Strong communication skills and a professional phone manner
• Empathetic, patient and respectful approach when supporting elderly and vulnerable clients

Nice to Have

• Knowledge of My Aged Care or Commonwealth Home Support Program (CHSP) services
• Relevant qualifications in administration, customer service or community services

We are committed to Safeguarding

St Vincent de Paul Society Queensland, Vinnies Housing and Vinnies Retail Stores are committed to promoting and protecting the welfare, wellbeing and human rights of all people who interact with, or are affected by, our work, particularly those who may be at risk of abuse, neglect or exploitation.

We have robust recruitment and screening processes to attract people who share our values and uphold our zero-tolerance approach to abuse, neglect and exploitation.

All employees,membersand volunteers are expected to uphold this commitment. Roles involving direct work with children or adults at risk require a valid Blue Card, which must be verified before commencement. Successful candidates will also undergo relevant background screening which includes a police check and reference checks as part of the recruitment process. Some positions may also require a pre-employment medical check.

We are committed to meaningful equity and diversity in our workforce.

Applications from Aboriginal and Torres Strait Islanderpeople arestrongly encouraged. To be eligible for this position you must havean appropriate visato work in Australia/New Zealand.

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