Public Transport Insights & Operations Analyst

NSW Public Service Commission; Sydney; On-site; AUD 125,000 - 140,000; Full time

Job summary

Sydney Metro is seeking a Customer & Operations Analyst to deliver customer-focused insights, reporting, and service-improvement initiatives across the organisation. You will analyse customer and operational data, develop dashboards and briefing notes, and collaborate with internal and external stakeholders to drive evidence-based decisions that improve passenger outcomes.

This role supports decision-makers across a fast-paced public transport environment, with a focus on data quality, reporting

Qualifications

• Experience in data analysis, customer insights, or operations performance.
• Strong ability to translate data into actionable insights for decision-makers.
• Proven ability to engage stakeholders and present complex information clearly.

Responsibilities

• Work as part of a team delivering customer-focused operational insights, performance reporting, and service improvement initiatives for Sydney Metro.
• Analyse customer, operational, performance, and feedback data to identify trends, issues, and opportunities for improvement.
• Develop and maintain reporting, dashboards, briefing notes, and presentations used to inform decisions at various levels of the organisation.
• Identify opportunities to improve reporting processes, data quality, and business intelligence capabilities.
• Contribute to development, review, and continuous improvement of customer operational requirements, processes, and documentation.
• Collaborate with internal and external stakeholders.

Skills

Data analysis

Customer insights

Operational performance

Stakeholder engagement

Tools

PowerBI

Job description

Sydney Metro is seeking a Customer & Operations Analyst to deliver customer-focused insights, reporting, and service-improvement initiatives across the organisation. You will analyse customer and operational data, develop dashboards and briefing notes, and collaborate with internal and external stakeholders to drive evidence-based decisions that improve passenger outcomes.

This role supports decision-makers across a fast-paced public transport environment, with a focus on data quality, reporting