Mgr Dig Cust Solutions & Integration

NSW Public Service Commission; Sydney; On-site; AUD 163,000 - 183,000; Full time

Job summary

Sydney Metro delivers Australia’s biggest public transport project and first driverless railway, and is seeking a Manager Digital Customer Solutions & Integration to lead the design and integration of digital customer solutions across programs and operations.

You will translate customer insights into practical improvements, champion customer needs, and build trusted relationships across technical, operational and project teams while shaping the use of emerging technologies including AI to

Qualifications

• Strong customer advocacy and stakeholder management across large organisations.
• Knowledge of digital strategy and AI technologies is desired.
• Qualifications in communications, project management, business management or related discipline.

Responsibilities

• Lead the definition, planning and integration of digital customer solutions across projects and operations.
• Translate customer insights into practical improvements and align products with Transport network needs.
• Champion customer needs and build trusted relationships across technical, operational and project teams.

Job description

Mgr Dig Cust Solutions & Integration

Organisation/Entity: Sydney Metro

Job category: Information & Communication Technology

Job location: Sydney, NSW, AU, 2000

Job reference number: 110650

Employment type: Permanent Full-Time

Salary range: $163145.0-$182721.0

You’re open to a change of direction and a new challenge.

You're future focused and know how important it is to create and deliver designs that shape user experiences. You'll help us leverage emerging technologies to transform the way whole communities interact.

In this role, you'll:

Work as part of a team delivering customer‑centred digital solutions and integrated products that create an easy and seamless experience for Sydney Metro customers.

This role will see you champion customer needs and lead the definition, planning and integration of digital customer solutions across projects and operations. You will translate customer insights and pain points into practical improvements, shape the use of emerging technologies including artificial intelligence, and align customer‑facing products with the broader Transport network in a complex, future‑focused environment.

You will build trusted relationships across technical, operational and project teams, influence stakeholders to embed customer‑centred design, and manage initiatives that improve the quality, consistency and integration of digital services. The role offers the opportunity to combine strategic thinking with tangible delivery while contributing to the ongoing development of Sydney Metro’s digital customer offering.

Your strong customer advocacy, digital product and stakeholder management capabilities, formed across customer experience, product management, transport, government or other large matrix organisations, will see you excel in turning customer insights into practical digital solutions. You will bring credibility and clarity to complex conversations, navigate competing priorities and influence technically and operationally diverse stakeholders to take timely action and deliver integrated, customer‑focused outcomes.

You’re recognised as an influential and collaborative communicator, skilled at translating complex information for diverse audiences, building trusted relationships and maintaining momentum in a fast‑paced environment. You will have demonstrated experience in a customer experience role within a large commercial or government setting, strong knowledge of digital strategy and AI technologies, and relevant tertiary qualifications in communications, project management, business management or a related discipline.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Sydney Metro delivers Australia’s biggest public transport project and first driverless railway. We engage with our customers and community, and contribute to vibrant and attractive places through station design, interchanges and precincts.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Applications close 11:59 PM Wednesday, 16 September 2026

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Product Manager, Manager, Business Manager, Project Manager, Operations, Management, Technology, Marketing

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.