Digital Customer Solutions & Integration Lead

NSW Public Service Commission; Sydney; On-site; AUD 163,000 - 183,000; Full time

Job summary

Sydney Metro delivers Australia’s biggest public transport project and first driverless railway, and is seeking a Manager Digital Customer Solutions & Integration to lead the design and integration of digital customer solutions across programs and operations.

You will translate customer insights into practical improvements, champion customer needs, and build trusted relationships across technical, operational and project teams while shaping the use of emerging technologies including AI to

Qualifications

• Strong customer advocacy and stakeholder management across large organisations.
• Knowledge of digital strategy and AI technologies is desired.
• Qualifications in communications, project management, business management or related discipline.

Responsibilities

• Lead the definition, planning and integration of digital customer solutions across projects and operations.
• Translate customer insights into practical improvements and align products with Transport network needs.
• Champion customer needs and build trusted relationships across technical, operational and project teams.

Job description

Sydney Metro delivers Australia’s biggest public transport project and first driverless railway, and is seeking a Manager Digital Customer Solutions & Integration to lead the design and integration of digital customer solutions across programs and operations.

You will translate customer insights into practical improvements, champion customer needs, and build trusted relationships across technical, operational and project teams while shaping the use of emerging technologies including AI to