Public Sector Customer Service Officer | Flexible Hours

ArtSupport; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work options - WFH up to 2 d/

Professional development

Generous leave entitlements

Modern workspaces

Activity-based hubs in CBD/Fremantle/J

Corporate discounts and wellness

Diversity and inclusion initiatives

Job summary

Department of Housing and Works is seeking a Customer Service Officer to deliver high-quality service and support to customers, acting as the first point of contact across multiple channels. You will process applications, maintain detailed records, and contribute to positive outcomes in a fast-paced environment.

The successful candidate will have excellent communication and interpersonal skills, a positive attitude, and a commitment to service excellence, with the ability to work both

Qualifications

• Excellent communication and interpersonal skills.
• Positive and professional attitude.
• Commitment to delivering outstanding customer service.
• Organised, adaptable and resilient.
• Ability to build rapport with diverse people.
• Ability to manage competing priorities.
• Able to work independently and in a team.

Responsibilities

• Deliver high-quality customer service and respond to inquiries.
• Provide accurate information and advice across channels.
• Process applications and requests and maintain detailed records.
• Contribute to positive customer outcomes in a fast-paced environment.

Skills

Customer service

Communication

Interpersonal skills

Adaptability

Teamwork

Job description

Department of Housing and Works is seeking a Customer Service Officer to deliver high-quality service and support to customers, acting as the first point of contact across multiple channels. You will process applications, maintain detailed records, and contribute to positive outcomes in a fast-paced environment.

The successful candidate will have excellent communication and interpersonal skills, a positive attitude, and a commitment to service excellence, with the ability to work both