Public Area Supervisor / Public Area Team Leader

Hilton; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Hilton Imperial Hotel Gold Coast, transitioning to Australia’s first luxury Hilton hotel, seeks an experienced Housekeeping Manager. Lead and motivate housekeeping staff to uphold exceptional cleanliness and guest experience across rooms and public areas.

You will conduct regular inspections, manage inventory of supplies and equipment, train staff, and collaborate with other departments to ensure smooth operations and consistent service excellence.

Qualifications

• Proven experience in housekeeping or hospitality management.
• Strong team management skills.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Understanding of housekeeping procedures and standards.
• Ability to work with a wide variety of housekeeping equipment, such as carpet cleaners.

Responsibilities

• Lead and motivate housekeeping staff to maintain high standards of cleanliness and efficiency.
• Conduct regular inspections of rooms and public areas to ensure hotel standards are met.
• Monitor and manage cleaning supplies and equipment.
• Address and resolve housekeeping-related guest requests and complaints professionally.
• Train staff and support ongoing skill development.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Maintain accurate records of housekeeping activities, performance metrics, and guest feedback; submit reports to the Executive Housekeeper.

Skills

Team management

Attention to detail

Communication

Multitasking

Interpersonal skills

Leadership

Tools

Carpet cleaners

Job description

Job Description

Be part of the next chapter in Australian luxury hospitality. The iconic Imperial Hotel Gold Coast, formerly Palazzo Versace, is entering an exciting new chapter as it transitions to become Australia’s first luxury Hilton hotel. Combining the grandeur and elegance of a world-renowned destination with Hilton’s global reputation for exceptional hospitality, this is a unique opportunity to be part of a landmark transformation. Boasting a stunning waterfront location, the hotel features Italian craftmanship throughout, luxury accommodation, exquisite dining, multiple events spaces, a lagoon-style pool and exceptional guest experiences.

Responsibilities

Here’s what you’ll do during a typical day:

• Team Leadership: Lead and motivate housekeeping staff to maintain high standards of cleanliness and efficiency.
• Quality Control: Conduct regular inspections of rooms and public areas to ensure hotel standards are met.
• Inventory Management: Monitor and manage cleaning supplies and equipment.
• Guest Relations: Address and resolve housekeeping-related guest requests and complaints professionally.
• Training & Development: Train staff and support ongoing skill development.
• Collaboration: Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Reporting: Maintain accurate records of housekeeping activities, performance metrics, and guest feedback. Prepare and submit reports on the status of public areas to the Executive Housekeeper.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Proven experience in housekeeping or hospitality management.
• Strong team management skills.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Understanding of housekeeping procedures and standards.
• Ability to work with a wide variety of housekeeping equipment, such as carpet cleaners

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.