Public Admin Traineeship: Paid Study, Certificate III

NECA Education and Careers; Ballarat; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Paid study time on the job

Mentoring and support

Job summary

NECA Education & Careers, in partnership with a Victorian State Government Department, offers a 12-month, full-time Business Traineeship through the Youth Employment Scheme (YES). You’ll work in Ballarat, gain real government office experience while studying for a Certificate III in Business, and you will be paid during the traineeship.

This is a pathway into public service, developing admin, communication, and teamwork skills in a supportive environment, with ongoing mentoring and support

Qualifications

• Professional and courteous telephone manner.
• Positive attitude and eagerness to learn.
• Strong organisational and time management skills.
• Strong communication and customer service skills; retail/hospitality experience valued.
• Ability to manage multiple tasks with guidance.
• Successful completion of a National Police Check.

Responsibilities

• Respond to and manage telephone, email, and online enquiries from members of the public.
• Perform a range of administrative duties, including data entry, record management, and document filing.
• Support staff with project work and day-to-day operational tasks.
• Create, maintain, and update electronic and hard-copy records and correspondence.
• Accurately enter and maintain information within a case management system.
• Liaise effectively with colleagues and external stakeholders to ensure efficient communication and service delivery.

Skills

Telephone manner

Customer service

Organisational skills

Time management

Communication

Eagerness to learn

Education

Certificate III in Business

Job description

NECA Education & Careers, in partnership with a Victorian State Government Department, offers a 12-month, full-time Business Traineeship through the Youth Employment Scheme (YES). You’ll work in Ballarat, gain real government office experience while studying for a Certificate III in Business, and you will be paid during the traineeship.

This is a pathway into public service, developing admin, communication, and teamwork skills in a supportive environment, with ongoing mentoring and support