IT Traineeship

NECA Education and Careers; Melbourne; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Paid traineeship

Mentoring and training

YES funded training

Job summary

NECA Education & Careers in Melbourne offers a 12-month paid IT traineeship designed for school leavers or career changers who want to break into technology. You will gain hands-on experience while earning and completing a nationally recognised qualification.

Based in Sunshine with exposure to other sites including Footscray, you will provide first-level IT support, log tickets, assist with device setup, and learn from experienced IT professionals while receiving mentoring and funded training

Qualifications

• No IT experience required; suitable for school leavers or career changers.
• Positive attitude and genuine interest in technology.
• Great communication skills across face-to-face, phone, and email.

Responsibilities

• Provide first-level IT support via phone, email, and service desk systems.
• Log, monitor, and update support tickets.

Skills

Communication skills

Team player

Enthusiasm to learn

Reliability

Tools

Service desk software

Job description

Interested in technology but not sure where to start? Whether university isn't the right fit for you or you're looking for a way to break into the IT industry with no experience or qualifications, this traineeship offers the opportunity to earn while you learn and build a rewarding career in technology.

NECA Education & Careers, in partnership with a Victorian State Government department, is seeking a motivated and enthusiastic individual to start their career in Information Technology through a 12-month paid traineeship.

This opportunity is ideal for recent school leavers, career changers, or anyone looking to get their foot in the door of the IT industry. No IT experience? That's okay. We're looking for someone with a positive attitude, great communication skills, and a genuine interest in technology.

We'll provide the training. You bring the enthusiasm, willingness to learn, and a great attitude.

What Will You Be Doing?

Based in Sunshine, with opportunities to gain exposure across other sites including Footscray, you will work alongside an experienced IT team while learning how to support employees across a large organisation. Your duties will include:

• Providing first-level IT support via phone, email, and service desk systems.
• Logging, monitoring, and updating support tickets.
• Assisting with the setup and configuration of computers, mobile devices and other IT equipment.
• Supporting users with password resets, software issues and general technical enquiries.
• Learning from experienced IT professionals and escalating complex issues when required.
• Providing administrative support to help ensure the smooth operation of the IT team.

We're looking for someone who:

• Has a genuine interest in technology and computers.
• Strong customer service and communication skills, developed through retail, hospitality, or other customer-facing environments, with the confidence to communicate effectively face-to-face, over the phone, and via email.
• Has a positive attitude and is eager to learn.
• Is reliable, punctual, and able to work as part of a team.
• Can successfully complete a National Police Check, reference checks, and required immunisation documentation.

What's In It For You?

Get paid while you learn.

Complete a nationally recognised Certificate III or IV in Information Technology. No HECS debt and fully funded training.

Gain real-world experience in a professional IT environment.

Receive ongoing mentoring, training, and support.

Build a strong foundation for a long-term career in the growing technology industry.

This traineeship is funded through the Victorian Government's Youth Employment Scheme (YES). Applicants must meet the program's eligibility criteria. For further information, please visit: https://www.youthcentral.vic.gov.au/jobs/work-experience-apprenticeships-internships/apprenticeships-traineeships/victorian-government-traineeships