Administration Traineeship - State Government

NECA Education and Careers; Ballarat; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Paid study time on the job

Mentoring and support

Job summary

NECA Education & Careers, in partnership with a Victorian State Government Department, offers a 12-month, full-time Business Traineeship through the Youth Employment Scheme (YES). You’ll work in Ballarat, gain real government office experience while studying for a Certificate III in Business, and you will be paid during the traineeship.

This is a pathway into public service, developing admin, communication, and teamwork skills in a supportive environment, with ongoing mentoring and support

Qualifications

• Professional and courteous telephone manner.
• Positive attitude and eagerness to learn.
• Strong organisational and time management skills.
• Strong communication and customer service skills; retail/hospitality experience valued.
• Ability to manage multiple tasks with guidance.
• Successful completion of a National Police Check.

Responsibilities

• Respond to and manage telephone, email, and online enquiries from members of the public.
• Perform a range of administrative duties, including data entry, record management, and document filing.
• Support staff with project work and day-to-day operational tasks.
• Create, maintain, and update electronic and hard-copy records and correspondence.
• Accurately enter and maintain information within a case management system.
• Liaise effectively with colleagues and external stakeholders to ensure efficient communication and service delivery.

Skills

Telephone manner

Customer service

Organisational skills

Time management

Communication

Eagerness to learn

Education

Certificate III in Business

Job description

Administration Traineeship - State Government

Looking to Start a Career in Business Administration?

NECA Education & Careers, in partnership with a Victorian State Government Department, are offering a 12-month, full-time Business Traineeship through the Youth Employment Scheme (YES). You’ll get real experience in a government office while studying for a Certificate III in Business - and the best part? Get paid, gain experience, and earn a qualification all at once.

This is a great opportunity to get your foot in the door of the public service and developing valuable admin, communication, and teamwork skills in a supportive and inclusive environment.

What You’ll Be Doing:

Based in the Ballarat office, you’ll work to support a busy contact centre and office-based team, where your responsibilities may include:

• Respond to and manage telephone, email, and online enquiries from members of the public.
• Performed a range of administrative duties, including data entry, record management, and document filing.
• Supported staff with project work and day-to-day operational tasks.
• Created, maintained, and updated both electronic and hard-copy records and correspondence.
• Accurately entered and maintained information within a case management system.
• Liaised effectively with colleagues and external stakeholders to ensure efficient communication and service delivery.

What We’re Looking For:

• Demonstrated a professional and courteous telephone manner, with confidence in handling calls and enquiries
• A positive attitude and eagerness to learn
• Strong organisational and time management skills
• Strong communication and customer service skills, with experience in retail and hospitality environments highly regarded
• Ability to manage multiple tasks with guidance
• Successful completion of a National Police Check

This traineeship is a Victorian State Government YES funded position and must comply with YES traineeship eligibility. For more details, please visit https://www.youthcentral.vic.gov.au/jobs/work-experience-apprenticeships-internships/apprenticeships-traineeships/victorian-government-traineeships

What’s in it for You:

• Full-time employment (38 hours per week)
• Nationally recognised Certificate in Business with no HECS debt! – Certificate III.
• Paid study time on the job.
• Ongoing mentoring and support throughout your traineeship