Tropical Pub Duty Manager: Lead Guest Experience

AVC Operations Pty Limited; Mareeba Shire; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Community-focused venue

Career progression across AVC venues

Staff discounts

Tropical lifestyle

Job summary

Ant Hill Hotel in Far North Queensland is seeking a Duty Manager to oversee bar, gaming and customer experience, leading from the front during busy periods. This role offers a hands-on leadership position in a unique rural pub destination with community involvement.

You will work closely with venue leadership, manage shifts, ensure service excellence and uphold licensing and compliance standards across daily operations in a tropical setting.

Qualifications

• Previous hospitality leadership experience within pubs, bars or gaming venues.
• Strong customer service and communication skills.
• Experience leading teams during busy service periods.
• Confident with cash handling, banking and end-of-night procedures.
• Strong operational and compliance focus.
• RLMV & Approved Managers License, RSA & RSG essential.
• Ability to work shifts including days, nights and weekends.

Responsibilities

• Oversee day-to-day operations across the bar, gaming and customer experience.
• Lead from the front during busy service periods and coordinate venue actions.

Skills

Hospitality leadership

Customer service

Communication skills

Team leadership

Cash handling

Banking

End-of-night procedures

Operational compliance

Job description

Ant Hill Hotel in Far North Queensland is seeking a Duty Manager to oversee bar, gaming and customer experience, leading from the front during busy periods. This role offers a hands-on leadership position in a unique rural pub destination with community involvement.

You will work closely with venue leadership, manage shifts, ensure service excellence and uphold licensing and compliance standards across daily operations in a tropical setting.