Provisioning Team Lead — Telco Service Delivery & Coaching

Aussie Broadband; Sydney; Hybrid; AUD 87,000 - 95,000; Full time

Job summary

Aussie Broadband in Sydney is seeking a Provisioning Team Lead for Telco Service Delivery Coaching, to guide customer interactions and connect clients with technical experts. You will balance high enquiry volumes with complex needs while upholding accuracy and timely responses.

The role emphasizes stakeholder engagement, clear guidance, and a proactive approach to service improvements, with a hybrid work setup and salary ranges noted below.

Qualifications

• Experience in service delivery, customer service or stakeholder engagement.
• Strong communication and relationship-building skills.
• Sound judgement and problem-solving ability.
• Ability to manage competing priorities and changing operational needs.
• Degree qualification in a related discipline or equivalent experience.

Responsibilities

• Be the first point of contact for customers navigating Development Coordination Authority services.
• Respond to enquiries, provide clear guidance and connect customers with the right technical expertise.
• Balance high enquiry volumes with complex customer needs while keeping service accurate and timely.
• Identify service improvements to streamline processes and enhance the customer experience.

Skills

Communication skills

Problem-solving

Time management

Stakeholder engagement

Degree qualification

Education

Degree qualification in related discipline

Job description

• What Provisioning Team Lead Telco Service Delivery Coaching

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Shape our world through better planning and customer experiences.

Help shape NSW by connecting customers with better planning services.

2x Temporary (Up to 6 months) full-time opportunity,

Office location based in Parramatta with flexible working supported

Salary relative to experience, and ranges from $116,981 to $129,492 + super

In this role you will

Be the first point of contact for customers navigating Development Coordination Authority services. You’ll respond to enquiries, provide clear guidance and connect customers with the right technical expertise.

You’ll balance high enquiry volumes with complex customer needs while keeping service accurate and timely. You’ll also help identify service improvements that make processes easier and improve the customer experience.

• Excellent communication skills, with the ability to provide clear, accurate advice and communicate effectively with diverse customers and stakeholders.
• Strong problem-solving skills, with sound judgement to navigate complex enquiries, identify issues and develop practical solutions.
• Strong time management and organisational skills, with the ability to manage competing priorities and high-volume workloads while maintaining quality and accuracy.
• Outstanding stakeholder engagement skills, with the ability to build collaborative relationships and work across teams to achieve positive customer outcomes.
• Degree qualification in a related relevant discipline or equivalent relevant experience

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you’ll help shape lives and communities across NSW while growing your own career, supported by flexible work options, impactful projects and a collaborative, diverse team. As a high-performing and inclusive organisation that reflects the communities we serve, we value your lived experience and cultural knowledge, and commit to helping you thrive through flexible arrangements, workplace adjustments and a culture where everyone feels supported, connected and belongs.

Employment type – Ongoing full-time, 35 hours per week

Salary – $87,199 pa - $95,482 pa plus employers’ contribution to superannuation and annual leave loading

What we’re looking for

1. Experience in service delivery, customer service or stakeholder engagement.
2. Strong communication and relationship-building skills.
3. Sound judgement and problem-solving ability.
4. Confidence managing competing priorities and challenging situations.
5. Strong conflict resolution and de‑escalation skills.
6. Ability to work independently and adapt to changing operational needs.

What we offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.