Project Support Officer – Systems Transformation

Ethicaljobs; City of Brisbane; Hybrid; AUD 55,000 - 74,000; Full time

Job summary

Queenslanders with Disability Network Ltd (QDN) in Brisbane is seeking a Project Support Officer – Systems Transformation to join our team on a fixed-term contract until 30 June 2027. The role is full-time (38 hours per week) and aligns with the Social, Community, Home Care and Disability Services Industry Award, Level 4.1.

You will support project delivery, assist system audits and improvements, provide CRM and data governance input, and help develop dashboards to measure impact.

Responsibilities

• Assist delivery of projects including activities, data tracking and administration with Lead and relevant teams.
• Support system audits and improvements to data quality, engagement, workflow efficiencies, automation.
• Provide responsive systems support across the organisation including troubleshooting.
• Assist in training staff, CRM administration, data governance, and identifying data gaps.
• Contribute to tools that measure impact and streamline operations.
• Assist in creating dashboards to improve reporting.

Job description

Project Support Officer - Systems Transformation

Queenslanders with Disability Network

• Contract type: Fixed term contract until 30 June 2027
• Work Type: Full time (38 hours per week)
• Classification: Social, Community, Home Care and Disability Services Industry Award 2010 - Social and Community Services Employee, Level 4.1
• Total Remuneration: $46.70 per hour (pro rata where applicable), plus 12% Superannuation, 17.5% leave loading and the option to salary sacrifice up to $15,900 to increase your take home pay
• Location: Brisbane

About Queenslanders with Disability Network Ltd (QDN)

QDN has a rich history of 25 years as an organisation of, by, and for people with diverse disability. Our work is centred around a thriving, state-wide network of over 3,000 people with disability and their supporters. Together we inform, connect, lead, and influence change to deliver an inclusive Queensland community. Our members are at the heart of everything we do.

Our vision is that people with disability are active and valued citizens of Queensland.

Our mission is to empower people with disability to be fully included as citizens in the social and economic life of the community.

Our motto is Nothing about us, Without us.

QDN exists to:

• promote and maintain active, vibrant networks that inform our work
• let people know about the lives of people with disability and how to best talk with us
• influence governments and others to bring about full and equal participation and citizenship; and
• grow an independently sustainable, effective and accountable organisation that reflects our values, vision and mission.

POSITION SCOPE AND PURPOSE

The Projects Support Officer position reports directly to the Manager – Operations and Organisational Support and works as part of a team where interdependencies and collaboration with colleagues, QDN members and internal and external stakeholders are critical to the successful delivery of projects, services and activities.

The Projects Support Officer is accountable for the delivery of work assignments and projects, recognising when matters need to be referred to management for resolution. They will work to ensure the timely achievement of deliverables, within agreed budgets and performance levels. The position may require some travel.

The appointee will work within the requirements of relevant legislation including the Queensland Human Rights Act, and QDN's Quality System, demonstrate commitment to continuous improvement and contribute to internal and external auditing processes as required under ISO9001.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The appointee will fulfil the accountabilities of this role in accordance with human rights principles and QDN's ethics, principles and values as reflected in the organisation's strategic plan 2024-28. The Projects Support Officer will be responsible for:

• Assist and support the delivery of pieces of work through organisational projects including delivery of activities, tracking data and information and administration in conjunction with Lead and other relevant teams including:
• Support system audits and system improvements across the organisation including to improve data quality, user engagement, workflow efficiencies, automation, digital transformation and other new implementations.
• Provide responsive systems support across the organisation including troubleshooting systems/issues.
• Assist in the training of staff, administration and development of the CRM system and assist in identifying gaps in data collection and implement standardised data governance protocols.
• Provide input to the development of tools that enhance QDN's capacity to measure impact, support decision-making and streamline operations.
• Assist in creating dashboards to improve