Project Officer

the original; Central Coast Council; Hybrid; AUD 108,000 - 133,000; Full time

Job summary

The Long Service Corporation (LSC) invites applications for a Project Officer to support the delivery of multiple projects, ensuring on-time, on-scope and on-budget outcomes. You will assist project leads and teams across the Digital and Program Delivery team, balancing priorities and escalating risks as needed.

This role emphasizes delivering a new platform with a focus on digital transactions and customer portals, requiring strong governance and stakeholder management across NSW government

Qualifications

• Experience delivering end-to-end projects using recognised methodologies.
• Ability to develop and manage project plans, schedules and budgets.
• Proven stakeholder engagement with structured mapping and communication.
• Track record delivering digital transactions or portal-based solutions.
• Ability to identify, monitor and escalate risks and issues early.

Responsibilities

• Coordinate and implement project activities using sound project management principles.
• Provide PM and administrative support to project leads and teams.
• Support delivery within timeframes, budgets, scope and quality standards.
• Develop and maintain relationships with customers, stakeholders and vendors.
• Coordinate working groups, meetings and consultations to aid delivery.
• Prepare project documentation and assist reporting, monitoring and evaluation.
• Undertake research and analysis to inform decision making.
• Balance competing demands across multiple projects.

Skills

End-to-end project delivery

Project planning

Budget management

Stakeholder engagement

Risk & issue management

Digital portal knowledge

Job description

Location: Sydney (McKell), Parramatta or Gosford – with hybrid and flexible working arrangements available

About us

The Long Service Corporation (LSC) is a standalone agency within the Department of Customer Service. LSC manages portable long service leave schemes for the building and construction industry and the contract cleaning industry, and is preparing to launch a third scheme for the Community Services Industry (CSI).

You will join the Digital and Program Delivery team, supporting the delivery of new schemes and associated systems and processes, and contributing to continuous improvement initiatives across existing schemes.

About the role

As a Project Officer, you will perform project management and support activities that contribute to the development and delivery of a range of projects to meet business objectives. You will support project leads and work across multiple initiatives, helping ensure projects are delivered on time, within scope, budget and quality expectations.

Key accountabilities

• Coordinate and implement project activities applying sound project management principles
• Provide project management and administrative support to project leads and teams
• Support the delivery of projects in line with agreed timeframes, budgets, scope and quality standards
• Develop and maintain effective relationships with customers, stakeholders and vendors
• Coordinate working groups, meetings and consultations to support project delivery
• Prepare and maintain project documentation and contribute to reporting, monitoring and evaluation activities
• Undertake research and analysis, preparing briefs and reports to support informed decision‑making
• Balancing competing demands across multiple projects
• Managing day‑to‑day project activities while identifying, managing and escalating risks and issues as

To be successful in this role, you will demonstrate

• This role requires a candidate with demonstrable end-to‑end project delivery experience, grounded in recognised project management disciplines and methodologies.
• The implementation and handover
• Develop and manage project plans, budgets, and delivery schedules
• Effectively manage stakeholders, including structured stakeholder mapping and engagement
• Identify, manage, and mitigate risks, issues, and changes throughout the project lifecycle
• This role is focused on delivering a specific new platform. As such, experience delivering digital transaction or portal-based solutions (e.g. web transactions, customer portals, or applications) is essential.
• Provide project and administrative support to help teams deliver agreed outcomes on time, within budget and scope, and to quality standards.
• Build and maintain effective relationships with customers, stakeholders and vendors through clear communication, negotiation and issues management.
• Coordinate working groups, committees and consultations to support information sharing and project delivery.
• Prepare and maintain project documentation, reports and monitoring information, and identify emerging risks and issues.
• Undertake research and analysis, identify trends and prepare briefs to support informed decision‑making and planning.

Salary Grade 7/8, with the base salary for this role starting at $120,478 base plus superannuation.

Closing Date: Tuesday, 6 October (9.59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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