Project Support Officer

Cultural Perspectives; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Cultural Perspectives is a consulting group in Australia specialising in research, engagement and communication with CALD and Aboriginal and Torres Strait Islander communities. The team delivers high-quality research, engagement and multicultural campaigns across government, civil society and the corporate sector.

The role focuses on community engagement, program design, and delivering inclusive, culturally safe outcomes.

Qualifications

• Strong verbal, written, presentation and cross-cultural communication skills.
• Ability to work with diverse people from varied backgrounds.
• Capacity to manage multiple projects with tight deadlines.

Responsibilities

• Support planning, coordination and delivery of consultations with stakeholders and clients.
• Assist with delivery of engagement campaigns and events, coordinating with Communications team.
• Contribute to engagement plans and collaborate with stakeholders/community.
• Assist with facilitation of group discussions, interviews, focus groups and roundtables.

Skills

Cross-cultural comms

Verbal & written comms

Organisational skills

Project management

Stakeholder engagement

Travel in Australia

Education

Undergraduate studies in Community Development/Social/Public Policy

Job description

The Cultural Perspectives Group has been operating since 1994, as sector leaders in research, engagement and communicating with culturally and linguistically diverse (CALD) and Aboriginal and Torres Strait Islander communities in Australia. Today it comprises of three business divisions dedicated to connecting with diverse communities in Australia through delivering continued high-quality research, successful engagement, and effective multicultural campaigns.

We are marketing, communications, community engagement and research experts helping our clients connect and engage with the fastest growing markets in Australia. Our focus is on connecting people, communities and organisations through diverse perspectives, to governments, civil society and the corporate sector, ensuring the culturally safe exchanges of information, stories and experiences.

We are guided by our mission, vision and values statements, that steer our inclusive, human centred and collaborative approach. Our approach is the key to successful projects and outcomes, that are community based.

About the team

Community engagement is part of Cultural Perspectives’ core business. We pride ourselves in being able to connect clients directly with diverse communities using our strong community links with diverse communities across Australia. Cultural Perspectives carries extensive experience engaging with culturally and linguistically diverse communities, as well as a team of International Association for Public Participation (IAP2) certified engagement professionals.

Our team has planned and implemented high level engagement strategies that achieve effective and long-lasting relationships for government, community, and the corporate sectors. We have maintained a respected reputation throughout diverse communities and a high ethical standard for more than 30 years for community engagement. Our work spans across multiple policy contexts including:

• Aged care
• Education and Training
• Sports and Recreation
• Disability
• Health
• Transport
• Domestic and Family Violence (DFV)
• Mental health
• Work and Employment
• Digital Health and Literacy
• Multiculturalism
• Youth Engagement

Cultural Perspectives believe co-design and stakeholder input is best practice to creating the most effective outcomes. We identify and implement the most appropriate level of engagement and participation to ensure buy-in and support, close the feedback loop, and build ongoing support and sustainability for client-community relationships.

We have a long history of dealing with sensitive issues within diverse communities and working with clients to improve access and equity for all communities.

Responsibilities/Accountabilities

Engage

• Support with planning, coordination and delivery of consultations with stakeholders, community members and clients.
• Support in delivery of activities as part of a broader communication and engagement campaign (working closely with our Communications team). Ranging from: Leading the coordination of interstate ethno-specific or multicultural events, supporting with stakeholder engagement, supporting with community/stakeholder ambassador programs
• Contribute to high quality engagement plans and execute in partnership with stakeholders and community.
• Support in the facilitation of small to large group discussions ranging from interviews, focus groups, workshops and roundtables.

Analyse

• Undertake demographic and literature reviews to produce community profiles/inform strategies and plans.
• Contribute to analysis of consultation outputs and prepare high quality written reports and verbal presentations.

Build

• Support in the development of responses to government tenders and consultancy requests, designing engagement methodologies to meet objectives and preparing detailed written proposals/responses as a part of this: Including conceptual development and methodology.
• Identify and participation in building relationships with community partners and partnership opportunities.
• Support in the design and delivery of programs/strategies/frameworks on culturally appropriate, inclusive and intersectional engagement.

Client and team support

• Support in maintaining strong communication with clients and internal teams to ensure projects stay on track and meet deadlines.
• Supporting Engagement business development including: Partnership opportunities, collaboration opportunities, sponsorship opportunities, Award submissions
• Maintain efficient use of company project and financial management systems.

Selection Criteria

Essential Criteria

• Strong verbal, written, presentation and cross-cultural communication skills for: Reporting, business development (proposal/quotes)
• Effective interpersonal and culturally informed skills and an ability to work with a broad range of people from a variety of backgrounds and experiences
• Competent organisational skills, with the ability to manage several projects and tasks concurrently with tight deadlines, with the capacity to work under pressure.
• Understanding of community demographic data and ability to compile community profiles
• Experience using and navigating project management systems/tools and financial management tools
• Availability to travel within Australia occasionally, as required
• Most importantly – be excited to learn new things and explore new opportunities!

Desirables

• Being from a culturally and linguistically diverse background, person with disability or Aboriginal and Torres Strait Islander background.
• Experience in organisational strategic planning and engagement certification (IAP2 - International Association for Public Participation).

Qualification

• Undergraduate studies in Community Development/Social/Public Policy (or similar).
• Applicants need to have the right to work in Australia.
• You may be required to obtain a Working with Childrens check and/or National Police Check.

This position is based in our office in Redfern, NSW.