Business Support officer

NSW Department of Communities and Justice; Coffs Harbour City Council; Hybrid; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible, hybrid working

Competitive salary and superannuation

Training & development

Health & wellbeing programs

Employee assistance

Job summary

NSW Department of Communities and Justice seeks a skilled Business Support Officer to join the Home Ownership team, with hybrid work options in Parramatta or Coffs Harbour. This full-time temporary role runs until 30 June 2027, focusing on grants administration, payments and records, and delivering high-quality support to clients and stakeholders.

You will manage documents, coordinate meetings, prepare reports, and maintain confidential information with accuracy and discretion, contributing to

Qualifications

• Proven administrative and organisational abilities.
• Strong attention to detail and accurate record-keeping.
• Ability to manage competing priorities and meet deadlines in a busy environment.
• Excellent communication with diverse clients and stakeholders.
• Confidential handling of sensitive information.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Provide day to day administrative support to the Home Ownership team.
• Prepare and coordinate spreadsheets, reports, correspondence, presentations and other documents accurately and within required timeframes.
• Manage and process payments accurately, including Home Ownership grants, with governance and confidentiality.
• Communicate confidently with internal staff, conveyancers, legal and financial contacts, and other stakeholders to support timely and effective service delivery.
• Maintain accurate records, business information and data, with strong attention to detail.
• Coordinate meetings, appointments and program activities, including managing enquiries and correspondence.
• Provide professional and responsive customer service, using discretion when handling sensitive or confidential information.
• Work collaboratively across teams, coordinate workflows and contribute to improving administrative systems, processes and ways of working.

Skills

Administrative

Organisational skills

Time management

Attention to detail

Communication skills

Microsoft Word

Microsoft Excel

Tools

Microsoft Office

Job description

Business Support Officer

Parramatta or Coffs Harbour, with flexible hybrid working arrangements available.

Full-time temporary opportunity until 30 June 2027 (35 hours per week).

Salary from $87,199 to $95,482 pa. + super and annual leave loading.

Your role

We are seeking a Business Support Officer to join our Home Ownership team and provide high-quality administrative and business support that contributes to the delivery of Home Ownership grants and services to Aboriginal communities across NSW.

This is a varied role where you’ll play an important part in supporting our clients, Regional Project Officers and the broader team throughout the grants process. You’ll work with a range of stakeholders helping to ensure grant applications, payments and records are managed accurately and efficiently.

What You’ll Do

• Provide day to day administrative support to the Home Ownership team.
• Prepare and coordinate spreadsheets, reports, correspondence, presentations and other documents accurately and within required timeframes.
• Manage and process payments accurately, including Home Ownership grants, with an understanding of governance, compliance and confidentiality requirements.
• Communicate confidently with internal staff, conveyancers, legal and financial contacts, and other stakeholders to support timely and effective service delivery.
• Maintain accurate records, business information and data, with strong attention to detail.
• Coordinate meetings, appointments and program activities, including managing enquiries and correspondence.
• Provide professional and responsive customer service, using discretion when handling sensitive or confidential information.
• Work collaboratively across teams, coordinate workflows and contribute to improving administrative systems, processes and ways of working.

What We’re Looking For

• Strong administrative, organisational and time management skills.
• Excellent attention to detail and the ability to maintain accurate records and information.
• The ability to manage competing priorities and meet deadlines in a busy environment.
• Strong communication and interpersonal skills, with the confidence to work with a diverse range of clients and stakeholders.
• High attention to detail and the ability to manage confidential information.
• Good computer skills and confidence using Microsoft Office, particularly Word and Excel.
• The ability to work collaboratively as part of a team while also managing your own responsibilities.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

Wednesday 21st October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact Molly Beardmore [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Stephanie Hughes on 02 8688 0027 or via [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

Thank you for your interest in this role. We look forward to receiving your application.