Project Officer, Family Records Service — Flexible Work

New South Wales Premier's Department; Sydney; In loco; AUD 117.000 - 129.000; Tempo pieno

Descrizione del lavoro

New South Wales Premier's Department, Mascot NSW, seeks a Project Officer to support Aboriginal people and communities in accessing historical family records. You will conduct records searches, assist with complex registrations, and perform initial redactions while contributing to projects improving records management and access.

You will engage with Elders and applicants, delivering culturally sensitive services in line with Truth and Healing initiatives.

Competenze

• Demonstrated ability to engage respectfully with Aboriginal people, families, Elders and communities when discussing sensitive personal information.
• Experience managing complex enquiries, records-based work or case-based services involving sensitive data.
• Ability to conduct detailed searches across databases, archives and records systems, analyse information and compile accurate records for release.
• Strong skills using electronic records management systems, document management platforms, PDF software and information redaction tools.
• Ability to communicate clearly and empathetically with diverse stakeholders, both over the phone and in person, while maintaining confidentiality and trust.
• Ability to support people through sensitive and significant personal enquiries with empathy, professionalism and a culturally respectful approach to service delivery.]
• job_responsibilities_description:[

Mansioni

• undertake records searches, assist with complex registration matters and initial redactions of sensitive information.
• contribute to projects that improve how records are managed and accessed.
• engage regularly with Aboriginal Elders, community members and applicants seeking access to personal and family records.

Conoscenze

Cultural awareness

Case management

Research skills

Digital capability

Communication skills

Empathy and cultural responsiveness

Strumenti

Electronic records management systems

Document management platforms

PDF software

Information redaction tools

Descrizione del lavoro

New South Wales Premier's Department, Mascot NSW, seeks a Project Officer to support Aboriginal people and communities in accessing historical family records. You will conduct records searches, assist with complex registrations, and perform initial redactions while contributing to projects improving records management and access.

You will engage with Elders and applicants, delivering culturally sensitive services in line with Truth and Healing initiatives.