Project Officer, Family Records Service (Targeted)

New South Wales Premier's Department; Sydney; On-site; AUD 117,000 - 129,000; Full time

Job summary

New South Wales Premier's Department, Mascot NSW, seeks a Project Officer to support Aboriginal people and communities in accessing historical family records. You will conduct records searches, assist with complex registrations, and perform initial redactions while contributing to projects improving records management and access.

You will engage with Elders and applicants, delivering culturally sensitive services in line with Truth and Healing initiatives.

Qualifications

• Demonstrated ability to engage respectfully with Aboriginal people, families, Elders and communities when discussing sensitive personal information.
• Experience managing complex enquiries, records-based work or case-based services involving sensitive data.
• Ability to conduct detailed searches across databases, archives and records systems, analyse information and compile accurate records for release.
• Strong skills using electronic records management systems, document management platforms, PDF software and information redaction tools.
• Ability to communicate clearly and empathetically with diverse stakeholders, both over the phone and in person, while maintaining confidentiality and trust.
• Ability to support people through sensitive and significant personal enquiries with empathy, professionalism and a culturally respectful approach to service delivery.]
• job_responsibilities_description:[

Responsibilities

• undertake records searches, assist with complex registration matters and initial redactions of sensitive information.
• contribute to projects that improve how records are managed and accessed.
• engage regularly with Aboriginal Elders, community members and applicants seeking access to personal and family records.

Skills

Cultural awareness

Case management

Research skills

Digital capability

Communication skills

Empathy and cultural responsiveness

Tools

Electronic records management systems

Document management platforms

PDF software

Information redaction tools

Job description

Project Officer, Family Records Service (Targeted)

New South Wales Premier's Department – Mascot NSW

• Support Aboriginal people and communities to access significant historical family records
• Use your investigation, case management and digital records expertise to make a real difference
• Temporary, two-year Clerk Grade 7/8 ($116,981 - $129,492) opportunity based in Mascot.
  

Premier's Department

About the Role

As a Project Officer you will join the Family Records Service and play a meaningful role supporting Aboriginal people, families and communities to access historical records held by government. You will undertake the majority of records searches, assist with complex registration matters, complete initial redactions of sensitive information, and contribute to projects that improve how records are managed and accessed.

This role requires regular engagement with Aboriginal Elders, community members and applicants seeking access to personal and family records, including records created by the former Aborigines Welfare Board. Working with care, professionalism and cultural sensitivity, you will support individuals through what can often be an emotional and highly personal process.

You will join the Truth and Healing Branch within Aboriginal Affairs NSW, contributing to the delivery of Unfinished Business commitments and priorities identified by Stolen Generations survivors and Aboriginal communities. The team works at the intersection of truth-telling, healing and community connection, providing culturally responsive services and projects that help Aboriginal people access, understand and reconnect with important personal and family histories.

Aboriginal and Torres Strait Islander people are encouraged to apply for this targeted role, and greater consideration will be given to their applications, in order to improve access to employment and career opportunities. This is in accordance with Rule 26 of the Government Sector Employment Rules 2014.

To learn more about the role please review the Role Description.

We're Looking For

• Cultural Awareness and Sensitivity: Demonstrated ability to engage respectfully and compassionately with Aboriginal people, families, Elders and communities when discussing sensitive personal and family information.
• Case Management, Records or Client Service Experience: Experience managing complex enquiries, records-based work or case-based services, particularly where sensitive, personal or confidential information is involved.
• Research and Investigation Skills: Ability to conduct detailed searches across databases, archives and records systems, analyse information and compile accurate records for release.
• Digital Capability: Strong skills using electronic records management systems, document management platforms, PDF software and information redaction tools.
• Communication and Relationship Building: Ability to communicate clearly and empathetically with diverse stakeholders, both over the phone and in person, while maintaining confidentiality and trust.
• Empathy and Cultural Responsiveness: Ability to support people through sensitive and significant personal enquiries with empathy, professionalism and a culturally respectful approach to service delivery.

We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.

Why Join Us?

• Flexible Working: Broad range of flexible working arrangements
• Career Development: Ongoing learning through expert-led sessions, online training, and professional development opportunities
• Work-Life Balance: Flex time accrual for extra hours worked (for non-executive roles) based on a 35-hour standard week
• Wellbeing Support: Access to employee assistance program, fitness passport program, and wellbeing initiatives
• Inclusive Culture: Staff-led networks including Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network

Closing Date:

Thursday, 5 November 2026 (23:59PM)

Salary:

Clerk Grade 7/8. Package includes base salary ($116,981 - $129,492) plus superannuation (12%) and leave loading.

Hiring Manager:

Mary Van Reyk, Principal Project Officer via *************@aboriginalaffairs.nsw.gov.au

About the Premier's Department

Connecting to Deliver from the Heart of Government

The Premier's Department leads the state's 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. Learn more about the department and a career at Premier's Department.

Our Commitment

We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities.

The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country.

Additional Information

Reasonable Adjustments:

The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at ***@premiersdepartment.nsw.gov.au, or reaching out to the hiring manager.

Talent Pool:

A talent pool may be created from this recruitment process. If eligible, you may be contacted for ongoing and temporary opportunities in the same role or grade that become available over an 18-month period.

Aboriginal and Torres Strait Islander applicants must confirm their Aboriginality in addition to the essential requirements of the role.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .