Project Officer (Facility Coordinator)

Victoria Police; Melbourne; Hybrid; AUD 75,000 - 95,000; Full time

Job summary

Victoria Police is seeking a proactive Facility Coordinator to support facilities across the North West Metropolitan Region, from Eltham to Laverton, ensuring safe, functional and reliable workplaces for police members.

In this diverse role you will coordinate maintenance, work with contractors and stakeholders, contribute to improvement projects and foster strong relationships while delivering practical service outcomes across multiple sites.

Qualifications

• Strong organisational skills and ability to manage multiple priorities.
• Well-developed communication and stakeholder engagement skills.
• Proactive, ownership mindset with a focus on delivering outcomes.
• Strong problem-solving and sound judgement.
• Commitment to customer service and continuous improvement.
• Experience in facilities, property, maintenance, project coordination, infrastructure, or local government.
• Experience with contractors, consultants, or external service providers.
• Relevant qualifications or experience in a related field.

Responsibilities

• Coordinate facilities maintenance and service delivery across the North West Metropolitan Region.
• Manage service requests and ensure issues are resolved effectively.
• Work with contractors and service providers to coordinate maintenance and improvement works.
• Support minor works projects and facility improvement initiatives.
• Build productive relationships with local police members and regional stakeholders.
• Assist with compliance, risk management and asset management activities.
• Monitor contractor performance and service outcomes.
• Identify opportunities to improve services and customer experience.
• Support the delivery of safe, functional and efficient police workplaces.

Skills

Organisational skills

Communication

Stakeholder engagement

Proactive approach

Problem solving

Customer service

Continuous improvement

Contractor management

Education

Related qualifications or experience

Job description

Victoria Police is seeking a proactive and customer-focused Facility Coordinator to support facilities across the North West Metropolitan Region.

Supporting a diverse portfolio stretching from Eltham to Laverton, this role plays an important part in ensuring police members have safe, functional and reliable workplaces from which to serve their communities.

Reporting to the Facility Manager North West Metropolitan Region, you will work closely with police members, contractors and stakeholders to coordinate maintenance activities, support improvement projects and resolve facility issues. No two days are the same, and you'll have the opportunity to influence outcomes across a diverse range of sites and services.

This role is ideal for someone who enjoys taking ownership, building relationships, solving problems and delivering results. Whether your background is facilities, property, project coordination, local government, maintenance, construction or service delivery, we would welcome your application.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Coordinating facilities maintenance and service delivery activities across the North West Metropolitan Region.
• Managing service requests and ensuring facility issues are resolved effectively.
• Working with contractors and service providers to coordinate maintenance and improvement works.
• Supporting minor works projects and facility improvement initiatives.
• Building productive relationships with local police members and regional stakeholders.
• Assisting with compliance, risk management and asset management activities.
• Monitoring contractor performance and service outcomes.
• Identifying opportunities to improve services and customer experience.
• Supporting the delivery of safe, functional and efficient police workplaces.

About You

The successful candidate will ideally bring:

• Strong organisational skills and the ability to manage multiple priorities.
• Well-developed communication and stakeholder engagement skills.
• A proactive approach, with the ability to take ownership and deliver outcomes.
• Strong problem-solving capability and sound judgement.
• A commitment to customer service and continuous improvement.
• Experience in facilities, property, maintenance, project coordination, infrastructure, local government or operational service delivery environments.
• Experience working with contractors, consultants or external service providers.
• Relevant qualifications or experience in a related field.
• A strong commitment to Infrastructure Solutions strategic goals of supporting our people and embracing customer centricity, innovation and collaboration in our delivery of services.

Further Information:

• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

• Resume

Applications close midnight, Wednesday 25 November 2026.

For further information, please contact: Neil Rickard 0438 049 *** or ************@police.vic.gov.au .

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 6***.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.