Project Officer

Queensland Government; Sharon; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Superannuation benefits

Leave entitlements

Job summary

Queensland Health is seeking a Project Officer to support delivery of small to medium IM/ICT work packages. You will apply project management methodologies, develop documentation and monitor milestones to ensure sustainable enterprise outcomes.

You will work with internal and external stakeholders, manage expectations and coordinate reporting using approved Queensland Health tools and processes. A strong customer service background and capability to learn ITIL/ServiceNow are essential.

Qualifications

• Demonstrated experience delivering high quality customer service in a large complex environment.
• Strong oral and written communication skills with ability to build relationships with stakeholders.
• Experience designing and coordinating small to medium projects, including planning, scheduling and tracking.

Responsibilities

• Coordinate delivery of small to medium IM/ICT work packages.
• Maintain project documentation and monitor progress against milestones.
• Support risk and issue management and quality assurance of deliverables.
• Coordinate reporting and artefacts through Queensland Health project management tools and processes.

Skills

Customer service

Communication

Leadership

Project coordination

Analytical thinking

Self-management

Tools

MS Office

Visio

MS Project

ServiceNow

Job description

What you'll doAs the Project Officer, you will support and coordinate the delivery of specialised small to medium IM/ICT work packages, ensuring solutions are responsive to customer needs and sustainable within an enterprise environment. You will contribute to the successful delivery of projects by applying Queensland Health's project management methodologies and best practice guidelines, developing and maintaining project documentation, and monitoring progress against agreed milestones and objectives. You will support risk and issue management activities, assist in the development and quality assurance of project deliverables, and ensure compliance with relevant policies, strategies and architectural standards. Working closely with internal and external stakeholders, you will foster effective communication, manage expectations and maintain productive relationships, while coordinating project reporting and artefacts through approved Queensland Health project management tools, processes and methodologies.About youWe are searching for someone who has:Demonstrated experience in the delivery of high quality customer service in a large complex environmentProven high level oral and written communication skills and a high-level ability to apply contemporary leadership principles to develop and maintain effective relationships within both the project team and external stakeholdersProven experience and high level knowledge to design and coordinate small to medium scale projects, including the planning, scheduling and tracking of project activities and deliverables, utilising available project management tools and methodologiesDemonstrated analytical, conceptual and problem solving skills and an ability to work unsupervised whilst coordinating multiple tasks within agreed priorities, timeframes and accountabilitiesDemonstrated ability or the ability to quickly learn ServiceNow and ITIL Service Management processes (primarily incident / problem / change / config management)Proven experience in the use of computers and software packages (eg MS Office, Visio, MS Project)Why work with us?Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includesCompetitive salaries12.75% superannuation17.5% leave loadingEmployee wellbeingAccess to 24/7 confidential employee support providers and counsellors including for immediate family membersAdditional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.Professional developmentCareer progression with more than 300 diverse career pathways and career support to take you further!Access to a variety of programs and initiatives to support training and career growth.Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.Our commitment to equity, diversity and inclusionAt Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.Ready to apply?For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.