Project Manager (Pega)

CareCone Group; Sydney; Presencial; AUD 120.000 - 190.000; Jornada completa

Descripción de la vacante

CareCone Group in Australia seeks a Pega Project Manager to deliver end-to-end Pega transformation initiatives, including platform upgrades, workflow modernization, CRM/customer service automation, order and case management, customer onboarding, complaints handling, AI-driven decisioning, and broader digital transformation programs.

The PM will be the primary interface between the Telecom customer, business stakeholders, Pega architects, delivery teams, and executive leadership; build

Responsabilidades

• Delivery of end-to-end Pega transformation initiatives.
• Includes platform upgrades, workflow modernization, CRM automation.
• Handles order management, case management, onboarding, and complaints management.
• AI-driven decisioning and digital transformation programs.

Descripción del empleo

• The Pega Project Manager will be responsible for end to end delivery of Pega transformation initiatives, including platform upgrades, workflow modernization, CRM/customer service automation, order management, case management, customer onboarding, complaints management, AI driven decisioning, and digital transformation programs.
• The PM will act as the primary interface between the Telecom customer, business stakeholders, Pega architects, delivery teams, and executive leadership.
• Act as the primary point of contact for customer leadership and program stakeholders.
• Build strong relationships with Business, IT, Architecture, Operations, Security, and Vendor teams.
• Conduct steering committee meetings and executive governance reviews.
• Manage customer expectations and ensure alignment on scope, timelines, budget, and deliverables.
• Escalate delivery risks and issues proactively.
• Present project status to CXO and senior management.