Project Coordinator

Charterhouse Recruitment (Australia); Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Charterhouse Recruitment (Australia) is seeking a highly organized Project Coordinator to manage client relationships and coordinate digital signage installations. You will schedule technicians, liaise with clients and internal teams, and ensure projects run smoothly from enquiry to completion.

The role focuses on building relationships, problem-solving and keeping multiple moving parts organized in a fast-paced environment.

Qualifications

• Previous experience in project coordination, service coordination, scheduling, operations or administration
• Strong customer/client relationship management skills
• Excellent organisation and time management skills
• The ability to coordinate multiple technicians, jobs and deadlines simultaneously
• Strong written and verbal communication skills
• Excellent attention to detail
• A proactive approach to problem-solving
• Confidence communicating with both clients and technical teams
• The ability to remain calm and organised when priorities change
• Strong computer literacy and the ability to quickly learn new systems
• A genuine interest in technology and/or digital solutions

Responsibilities

• Own and manage day-to-day relationships with clients, acting as their primary point of contact
• Coordinate digital signage installations, maintenance and service requests from initial enquiry through to completion
• Schedule and dispatch technicians to client sites based on availability, location, priority and project requirements
• Communicate job details, timelines and requirements clearly to technicians and clients
• Monitor project and job progress, proactively identifying and resolving any issues or delays
• Coordinate access requirements, site information, equipment and other logistics required for technicians
• Provide regular updates to clients and ensure expectations are managed throughout the project lifecycle
• Manage multiple projects and service requests simultaneously while maintaining a high level of attention to detail
• Maintain accurate records of jobs, schedules, client information and project documentation
• Liaise with internal teams, suppliers and contractors to ensure projects are delivered smoothly
• Follow up completed works and ensure any outstanding issues are resolved
• Assist with reporting, invoicing and general project administration where required
• Continuously look for ways to improve scheduling, communication and the overall client experience

Job description

Project Coordinator – Digital Signage

Location: Perth, WA

Work Arrangement: 5 days onsite

Employment Type: Full-time

Industry: Digital Signage / Technology / Services

About the Role

We are looking for a highly organised and people-focused Project Coordinator to join a growing company.

This is a hands-on coordination role where you will be the key point of contact for clients, while also managing the scheduling and coordination of technicians completing installations, maintenance and support work.

You’ll play a critical role in ensuring clients receive excellent service and that technicians have everything they need to complete jobs efficiently and on time. This is a great opportunity for someone who enjoys building relationships, problem-solving and keeping multiple moving parts organised.

Key Responsibilities

• Own and manage day-to-day relationships with clients, acting as their primary point of contact
• Coordinate digital signage installations, maintenance and service requests from initial enquiry through to completion
• Schedule and dispatch technicians to client sites based on availability, location, priority and project requirements
• Communicate job details, timelines and requirements clearly to technicians and clients
• Monitor project and job progress, proactively identifying and resolving any issues or delays
• Coordinate access requirements, site information, equipment and other logistics required for technicians
• Provide regular updates to clients and ensure expectations are managed throughout the project lifecycle
• Manage multiple projects and service requests simultaneously while maintaining a high level of attention to detail
• Maintain accurate records of jobs, schedules, client information and project documentation
• Liaise with internal teams, suppliers and contractors to ensure projects are delivered smoothly
• Follow up completed works and ensure any outstanding issues are resolved
• Assist with reporting, invoicing and general project administration where required
• Continuously look for ways to improve scheduling, communication and the overall client experience

About You

We’re looking for someone who is organised, personable and proactive, with the confidence to take ownership of client relationships and coordinate multiple stakeholders.

You will ideally have:

• Previous experience in project coordination, service coordination, scheduling, operations or administration
• Strong customer/client relationship management skills
• Excellent organisation and time management skills
• The ability to coordinate multiple technicians, jobs and deadlines simultaneously
• Strong written and verbal communication skills
• Excellent attention to detail
• A proactive approach to problem-solving
• Confidence communicating with both clients and technical teams
• The ability to remain calm and organised when priorities change
• Strong computer literacy and the ability to quickly learn new systems
• A genuine interest in technology and/or digital solutions

Experience within digital signage, telecommunications, IT, AV, electrical services, field services or a similar technical environment would be highly regarded, but is not essential.

What You'll Bring

This role would suit someone who enjoys being the person who keeps everything moving. You don't need to be highly technical — instead, you'll need to be comfortable working with technical people, understanding the requirements of a job and making sure the right technician is in the right place at the right time.

You’ll be someone who:

• Takes ownership rather than waiting to be asked
• Builds strong, long-term client relationships
• Enjoys a fast-paced and varied environment
• Is comfortable juggling competing priorities
• Communicates clearly and confidently
• Is highly reliable and organised
• Enjoys working in a small business where you can make a genuine impact

Why Join?

• Join a small, growing business where you'll have genuine ownership
• Work closely with clients and technical teams
• Variety across project coordination, customer relationships and operations
• Opportunity to develop your project management and technology experience
• Perth-based, 5 days onsite
• Be part of a close-knit team where your contribution is visible and valued