Project Coordinator

Hacer Australia Pty; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Service Stream is seeking a Project Coordinator in Melbourne to manage and coordinate work orders across multiple contracts within the Advanced Metering team. The role focuses on scheduling, enabling access for field teams, and ensuring compliance with client and AEMO requirements.

The position is permanent full-time, based at Collins St, Melbourne, reporting to the Scheduling & Performance Manager. Candidates should display strong administration skills and a proactive approach to continuous

Qualifications

• 12 months of work order management and scheduling experience.
• Knowledge of the electricity industry in Australia desirable.
• Professional and confident when talking to commercial customers.
• Proficiency in MS Word, Excel, Outlook.

Responsibilities

• Facilitate and manage workforce scheduling, planning and allocation in relevant systems for work orders.
• Schedule work orders with customers via phone and/or email to arrange access for our workforce.
• Coordinate inductions, pre-approvals, and any customer requirements.
• Work efficiently with Service Stream and client systems and databases.
• Maintain an up-to-date database documenting all administrative tasks.
• Ensure work complies with contractual quality and safety requirements.

Skills

Work order scheduling

Stakeholder communication

MS Office proficiency

Attention to detail

Organisational skills

Tools

MS Office

Job description

Service Stream | Project Coordinator

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Service Stream’s Utilities division are currently seeking a Project Coordinator to join our growing team in Advanced Metering

About the Role

Service Stream’s Utilities division are currently seeking a Project Coordinator to join our growing team in Advanced Metering.

Nature of position: Permanent Full-time

Location: Collins St, Melbourne

Reporting Line: Scheduling & Performance Manager

The purpose of this position is to ensure all aspects of work orders across multiple contracts are scheduled, attended and completed at the end of each business day. Ensuring compliance with client, retailer, and AEMO requirements. The role provides day-to-day scheduling, allocation, support and coordination with customers and field teams, contributing to a high standard of work, service quality, and continuous improvement.

Key Responsibilities

• Facilitate and manage all aspects of workforce scheduling, planning and allocation in relevant systems for work orders as proposed by client and available capacity
• Schedule work orders with customers via phone and / or email to arrange access for our workforce
• Coordinate all inductions, pre approvals, and any additional requirements requested by the customer
• Working efficiently with Service Stream and client systems and databases
• Maintain an organised and up to date database documenting all administrative tasks performed
• Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the client and customers
• Identify and consolidate data from the client in order to plan and allocate work orders
• Maintain field resource leave requests to ensure adequate resourcing
• Attend weekly stakeholder and client meetings to deliver comprehensive scheduling progress reports
• Undertake and complete any other duties as requested by the Scheduling & Performance Manager
• Strong focus on problem solving, compliance and servicing the client’s expectations

Skills and Experience

• Minimum 12 months experience in work order management & scheduling role
• Knowledge of the electricity industry in Australia desired
• Professional and confident talking to commercial customers
• Intermediate competencies in MS Office suite: Word, Excel, Outlook
• Excellent organisational and administration skills
• High level of attention to detail
• Proven ability to thrive in a fast‑paced environment while building effective working relationships with a diverse range of stakeholders
• Ability to manage multiple tasks with conflicting priorities and meet deadlines.
• Demonstrated ability to work discreetly with sensitive and confidential information

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end‑to‑end engineering and asset management solutions for our blue‑chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex‑ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.

Service Streamdoes not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

Department

Administration