Project Coordinator

Unique Building Services; Greater Shepparton; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Supportive leadership team

Job summary

Unique Building Services (UBS) seeks a Project Coordinator to manage residential repair projects in Shepparton, VIC. You will coordinate repairs, communicate with property owners, insurers, and trades to ensure timely, quality outcomes.

The role sits in the Projects Team, focusing on insurable events, with responsibilities across claims, scheduling, and documentation. Prior insurance/building repairs experience is advantageous.

Qualifications

• Strong problem-solving and decision-making abilities.
• Excellent customer service and ability to manage expectations.
• Clear written and verbal communication skills.
• Ability to work unsupervised and in a team environment.

Responsibilities

• Day-to-day management of repair claims and document preparation.
• Coordinate and monitor repairs for claims under $20,000 from the office.
• Liaise with owners, trades, sub-contractors, and clients at all stages of repair.
• Appoint internal trades and subcontractors to complete repairs.
• Schedule trades to meet KPIs and manage claim expenditures.
• Update databases and provide progress updates to insurers.

Skills

Problem solving

Customer service

Communication skills

Independent yet collaborative

Attention to detail

Microsoft Office

Insurance familiarity

Trades background desirable

Education

Driver's Licence (100 points identification)

Tools

Microsoft Office

Job description

This is an exciting opportunity for a Project Coordinator to join our team in Shepparton, VIC where you will manage small domestic insurance repair building projects.

About UBS:

With a proud history spanning over 26 years in the insurance building repairs domain, UBS stands as a trusted partner to some of Australia’s most distinguished insurance companies. We are the front line for people who have experienced loss and devastation, and our role is to make a complex process simple whilst supporting our customers through the rebuilding process. At UBS, our vision is rebuilding dreams by providing quality rebuilds at competitive costs.

About our Core Values:

At UBS we:

• are open and honest
• own our decisions
• are collaborative and solution focused
• are role models, our behaviours build strong relationship

About the role:

The role sits within our Projects Team with a key focus on coordinating repairs and maintenance for residential homes affected by insurable events. You will work closely with Project Managers, internal claims coordinators, subcontractors, property owners, and insurance companies to ensure the timely and high-quality delivery of repairs.

Responsibilities

• Day to day management of repair claims and document preparation
• Coordinate and monitor the progress of repairs for claims under $20,000 from the office
• Liaise with the property owners, trades, sub-contractors, and clients over the phone at all stages of the repair process
• Contact with the property owners to advise works proceeding and relevant trades being appointed
• Appoint the appropriate internal trades and subcontractors to complete building repairs
• Liaise with Building Consultants where necessary to ensure that there is a clear understanding of works and liaise with trade personnel regarding the scope repairs required
• Place work orders with trades and subcontractors
• Scheduling of trades and subcontractors to ensure KPIs are met
• Manage the expenditure of every claim, and manage all works in WIP status within specified timeframes
• Organise Make safes, and Inspect & Reports as required
• Complete updates and variations as required on each repair for the insurer
• Regular communication with Customers to keep them informed of repair
• Work closely with insurance companies and provide formal updates on progress
• Update internal and external claims management databases, recording progress and completion.
• Assist in the administration of the Outlook Calendar for the work allocated to internal trades
• Advise Clients of variations to Scope of Work (SOW) and costs as necessary
• Work within all government, statutory requirements and insurance guidelines meeting KPIs
• Provide support to other team members as required
• Perform other related duties as required

About you:

• An aptitude to solve problems and sound decision-making capabilities
• Excellent customer service skills and the ability to successfully manage customer expectations
• A confident and friendly demeanour, willing to respond to customers with a positive approach
• The ability to work without supervision, as well as in a team-oriented collaborative environment
• Sound written and verbal communication skills
• Strong attention to detail, listening and relationship building skills
• Experience with Microsoft suite
• Experience working in insurance or have a trade background would be desirable but not essential.

QUALIFICATIONS REQUIRED:

• Drivers Licence (100 points identification)

What we offer:

• Competitive salary package commensurate with experience
• Supportive leadership team and collaborative work environment

Inclusion and Diversity

We continue to hire great people with a wide range of skills, experiences, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander peoples, women, LGBTIQ+ individuals, culturally and linguistically diverse people, carers, and others from diverse groups.