Project Administrator (3PL / E-commerce Fulfilment)

Next Fulfilment; City of Melbourne; On-site; AUD 60,000 - 76,000; Full time

Job summary

Next Fulfilment in Melbourne is seeking a proactive Project Administrator to coordinate client projects and service programs across our warehouse. You’ll sit between management, the warehouse floor, our carriers and clients to onboard new clients smoothly and ensure client requirements are documented, communicated and delivered.

This is a full-time role reporting to the Operations lead and suited to someone organized and calm under pressure.

Qualifications

• Diploma or higher in business, logistics, supply chain, project management or related field.
• Experience coordinating projects or administering client service programs, ideally in logistics or e-commerce.
• Working knowledge of warehouse management systems and carrier dispatch platforms.
• Strong data and reporting skills, including Excel.
• Excellent written communication and a high level of attention to detail.
• Able to juggle multiple projects and deadlines.

Responsibilities

• Coordinating new client onboarding projects from contract through to go-live, including WMS account setup, inventory and SKU configuration, carrier setup, integration testing and launch scheduling.
• Administering each client's ongoing service program, including agreed service levels, special handling and packaging requirements, inbound stock schedules and any changes to scope.
• Acting as the first point of contact for client and carrier enquiries, and investigating and resolving issues such as stock receipt variances, order exceptions and delivery problems.
• Planning and coordinating warehouse special projects such as stocktakes, layout and racking changes, stock relocations, new labelling requirements and process improvements.
• Maintaining SOPs, client handling instructions, project plans and project files.
• Pulling data from the WMS and carrier platforms to report on project progress, order accuracy, dispatch performance and service levels.
• Coordinating carriers, packaging suppliers and contractors involved in client projects, and flagging variations to management.
• Advising management on issues that need attention and rolling out agreed process changes across the operation.

Skills

Project coordination

Stakeholder communication

Attention to detail

Client service management

Education

Diploma or higher in business/logistics/project management or related field

Tools

Excel

Job description

We're looking for a Project Administrator to coordinate client projects and service programs across our warehouse. You'll sit between management, the warehouse floor, our carriers and our clients, making sure every new client is onboarded smoothly and every existing client's requirements are documented, communicated and delivered. This is a full-time, ongoing role reporting directly to the Operations lead. It's suited to someone organised, calm under pressure, and comfortable being the go-to person when clients and the warehouse need to be kept on the same page.

Key responsibilities

Coordinating new client onboarding projects from contract through to go-live, including WMS account setup, inventory and SKU configuration, carrier setup, integration testing and launch scheduling

Administering each client's ongoing service program, including agreed service levels, special handling and packaging requirements, inbound stock schedules and any changes to scope

Acting as the first point of contact for client and carrier enquiries, and investigating and resolving issues such as stock receipt variances, order exceptions and delivery problems

Planning and coordinating warehouse special projects such as stocktakes, layout and racking changes, stock relocations, new labelling requirements and process improvements

Maintaining SOPs, client handling instructions, project plans and project files

Pulling data from the WMS and carrier platforms to report on project progress, order accuracy, dispatch performance and service levels

Coordinating carriers, packaging suppliers and contractors involved in client projects, and flagging variations to management

Advising management on issues that need attention and rolling out agreed process changes across the operation

About you

A diploma or higher in business, logistics, supply chain, project management or a related field, or equivalent experience

Experience coordinating projects or administering client service programs, ideally in a logistics, fulfilment, freight or e-commerce environment

Working knowledge of warehouse management systems and carrier dispatch platforms

Strong data and reporting skills, including Excel

Excellent written communication and a high level of attention to detail

Able to juggle multiple projects and deadlines without dropping the ball

Comfortable working across both an office environment and the warehouse floor

About us

Next Fulfilment is a Melbourne-based third-party logistics (3PL) and e-commerce fulfilment business. We warehouse, pick, pack and ship for a growing roster of retail and e-commerce brands across apparel, sporting goods, health and wellness, homewares and consumer products. We're a tight, hands-on team that cares about getting orders out accurately and on time, every day.

A genuine, ongoing full-time role in a growing business

Direct access to the leadership team and real influence over how we operate