E‑commerce Fulfillment Project Coordinator

Next Fulfilment; City of Melbourne; On-site; AUD 60,000 - 76,000; Full time

Job summary

Next Fulfilment in Melbourne is seeking a proactive Project Administrator to coordinate client projects and service programs across our warehouse. You’ll sit between management, the warehouse floor, our carriers and clients to onboard new clients smoothly and ensure client requirements are documented, communicated and delivered.

This is a full-time role reporting to the Operations lead and suited to someone organized and calm under pressure.

Qualifications

• Diploma or higher in business, logistics, supply chain, project management or related field.
• Experience coordinating projects or administering client service programs, ideally in logistics or e-commerce.
• Working knowledge of warehouse management systems and carrier dispatch platforms.
• Strong data and reporting skills, including Excel.
• Excellent written communication and a high level of attention to detail.
• Able to juggle multiple projects and deadlines.

Responsibilities

• Coordinating new client onboarding projects from contract through to go-live, including WMS account setup, inventory and SKU configuration, carrier setup, integration testing and launch scheduling.
• Administering each client's ongoing service program, including agreed service levels, special handling and packaging requirements, inbound stock schedules and any changes to scope.
• Acting as the first point of contact for client and carrier enquiries, and investigating and resolving issues such as stock receipt variances, order exceptions and delivery problems.
• Planning and coordinating warehouse special projects such as stocktakes, layout and racking changes, stock relocations, new labelling requirements and process improvements.
• Maintaining SOPs, client handling instructions, project plans and project files.
• Pulling data from the WMS and carrier platforms to report on project progress, order accuracy, dispatch performance and service levels.
• Coordinating carriers, packaging suppliers and contractors involved in client projects, and flagging variations to management.
• Advising management on issues that need attention and rolling out agreed process changes across the operation.

Skills

Project coordination

Stakeholder communication

Attention to detail

Client service management

Education

Diploma or higher in business/logistics/project management or related field

Tools

Excel

Job description

Next Fulfilment in Melbourne is seeking a proactive Project Administrator to coordinate client projects and service programs across our warehouse. You’ll sit between management, the warehouse floor, our carriers and clients to onboard new clients smoothly and ensure client requirements are documented, communicated and delivered.

This is a full-time role reporting to the Operations lead and suited to someone organized and calm under pressure.