Program Support Officer (Command Centre Operations)

Central Regional TAFE; Western Australia; On-site; AUD 60,000 - 90,000; Part time

Job summary

WA Country Health Service is seeking a Program Support Officer (Operations) to join the Operations Hub team. The role delivers critical processes that enable situational awareness and supports the Director Operations and Duty Operations Managers.

You will manage information, provide administrative and reporting support, and coordinate operational processes in a fast-paced environment. The position includes a 7-day roster 0700–2130 and is a permanent part-time appointment.

Qualifications

• Experience in a complex administrative environment with office systems.
• Strong interpersonal, oral and written communication, and documentation skills.
• Excellent organisational and time-management abilities with ability to prioritise.
• Demonstrated analytical, research and problem-solving skills.
• Understanding of project management principles.
• High level experience using word processing, spreadsheets, databases and electronic document management systems.

Responsibilities

• Provides critical processes that support situational awareness for the Director Operations and Duty Operations Managers.
• Ensures accurate information management and timely administrative and reporting support.
• Coordinates operational processes within a dynamic environment.
• Supports the 24/7 operational function on a 7-day roster (0700–2130).

Job description

This is a Permanent Part Time appointment at 53.2 hours per fortnight.

Position Profile:

As a key member of the Operations Hub team, the Program Support Officer (Operations) provides critical processes that enable situational awareness to assist the Director Operations, Duty Operations Managers and the effective functioning of the WACHS Command Centre Operations Hub.

The position contributes to the consistent and effective delivery of WACHS area wide operational functions by supporting critical processes that enable situational awareness, information flow, document governance and coordinated response activity. The position ensures accurate information management, timely administrative and reporting support, and effective coordination of operational processes within a dynamic environment.

This role supports the 24/7 operational function and will work a 7-day roster between 0700–2130, as part of a multi-person team.

Area Profile:

The WA Country Health Service is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

Suitability Criteria:

Suitability recognises that a range of factors contribute to merit, including skills, knowledge, abilities, behaviours, ethical alignment and relevant operational requirements. The suitability requirements below are derived from the Job Description Form and define what will be assessed to determine your suitability for the role:

1. Demonstrated experience in a complex administrative environment, including development and maintenance of office systems and procedures.
2. Well-developed interpersonal, oral and written communication skills, including the ability to prepare accurate documentation and maintain constructive relationships.
3. Strong organisational and time-management skills with the ability to prioritise tasks, manage competing deadlines and work with minimal supervision.
4. Demonstrated analytical, research and problem-solving skills, with the ability to identify solutions and contribute to improved processes.
5. Understanding of project management principles and practices.
6. High level experience using a range of computer software including word processing, spreadsheets, databases and electronic document management systems.

Employee Benefits:

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here.
• Access to generous salary packaging arrangements
• Professional Development Opportunities and Study Leave/assistance
• Flexible working arrangements
• Flexible leave arrangements
• Other professional and location based allowances

For Further Job Related Information:

We encourage you to contact Gaby Hutchinson on 0402 008 336.

Applicants are required to provide:

• A statement addressing the suitability criteria above, outlining your skills, experience, knowledge and what you will bring to the role
• A detailed curriculum vitae (CV) summarising your relevant experience and ability to meet the position requirements
• The names and contact details of two (2) professional referees, preferably including your current or most recent manager

These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Further information about the role, including key duties please see the Job Description Form (available online at www.jobs.health.wa.gov.au).

Eligibility to Apply:

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Conditions:

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA). Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn. Please see the attached WACHS PEHA Policy for further information.

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within WACHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. We believe that a diverse team brings unique perspectives and drives innovation to meet our community’s needs. We welcome applicants of all backgrounds and experiences to join us in shaping a more equitable future and as a measure to achieve equality, under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).