Program Support Officer (Command Centre Operations)

WA Country Health Service; Perth; On-site; AUD 42,000 - 56,000; Part time

Benefits offered by this job

12% employer contributed superannution

Salary packaging arrangements

Professional development opportunities

Flexible working arrangements

Flexible leave arrangements

Job summary

WA Country Health Service in Western Australia is seeking a Program Support Officer (Operations) for a permanent part-time appointment (53.2 hours per fortnight). The role supports the WA Health Command Centre Operations Hub, maintaining information flow, document governance and timely reporting to assist the Director Operations and Duty Operations Managers.

You will work in a 7-day roster between 0700–2130 within a multi-person team, providing essential administrative coordination in a dynamic,

Qualifications

• Demonstrated experience in a complex administrative environment and office systems.
• Strong written and verbal communication with ability to prepare documentation.
• Excellent organisational skills and ability to prioritise deadlines.
• Analytical, research and problem-solving skills for process improvement.
• Understanding of project management principles.
• High level experience with word processing, spreadsheets, databases and EDMS.

Responsibilities

• Provide critical administrative processes to support operations and governance.
• Maintain accurate information management and timely reporting for the hub.
• Coordinate operational processes within a 24/7 environment and roster.

Skills

Administrative experience

Communication skills

Organisational skills

Analytical problem-solving

Project management principles

MS Office proficiency

Tools

MS Office

Database systems

Electronic document management

Job description

This is a Permanent Part Time appointment at 53.2 hours per fortnight.

Position Profile: As a key member of the Operations Hub team, the Program Support Officer (Operations) provides critical processes that enable situational awareness to assist the Director Operations, Duty Operations Managers and the effective functioning of the WACHS Command Centre Operations Hub. The position contributes to the consistent and effective delivery of WACHS area wide operational functions by supporting critical processes that enable situational awareness, information flow, document governance and coordinated response activity. The position ensures accurate information management, timely administrative and reporting support, and effective coordination of operational processes within a dynamic environment. This role supports the 24/7 operational function and will work a 7-day roster between 0700–2130, as part of a multi-person team.

Area Profile: The WA Country Health Service is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

Suitability Criteria: Suitability recognises that a range of factors contribute to merit, including skills, knowledge, abilities, behaviours, ethical alignment and relevant operational requirements. The suitability requirements below are derived from the Job Description Form and define what will be assessed to determine your suitability for the role:

• Demonstrated experience in a complex administrative environment, including development and maintenance of office systems and procedures.
• Well-developed interpersonal, oral and written communication skills, including the ability to prepare accurate documentation and maintain constructive relationships.
• Strong organisational and time-management skills with the ability to prioritise tasks, manage competing deadlines and work with minimal supervision.
• Demonstrated analytical, research and problem-solving skills, with the ability to identify solutions and contribute to improved processes.
• Understanding of project management principles and practices.
• High level experience using a range of computer software including word processing, spreadsheets, databases and electronic document management systems.

Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here.
• Access to generous salary packaging arrangements
• Professional Development Opportunities and Study Leave/assistance
• Flexible working arrangements
• Flexible leave arrangements
• Other professional and location based allowances

Applicants Are Required To Provide:

• A statement addressing the suitability criteria above, outlining your skills, experience, knowledge and what you will bring to the role
• A detailed curriculum vitae (CV) summarising your relevant experience and ability to meet the position requirements
• The names and contact details of two (2) professional referees, preferably including your current or most recent manager

Eligibility to Apply: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

PLEASE NOTE THIS RECRUITMENT PROCESS REQUIRES COMPLETION OF SATISFACTORY PRE-EMPLOYMENT HEALTH ASSESSMENT (PEHA). ANY OFFER OF EMPLOYMENT WITH WA COUNTRY HEALTH SERVICE (WACHS) IS CONDITIONAL ON SATISFACTORY PEHA TO ENSURE YOU ARE ABLE TO PERFORM THE INHERENT REQUIREMENTS OF THE POSITION. AN UNSATISFACTORY PEHA WILL RESULT IN THE OFFER OF EMPLOYMENT BEING WITHDRAWN. PLEASE SEE THE ATTACHED WACHS PEHA POLICY FOR FURTHER INFORMATION.

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within WACHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. We believe that a diverse team brings unique perspectives and drives innovation to meet our community’s needs. We welcome applicants of all backgrounds and experiences to join us in shaping a more equitable future and as a measure to achieve equality, under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).