PROGRAM SUPP OFF IMMUNISATION SERV

Brisbane City Council; City of Brisbane; On-site; AUD 82,000 - 87,000; Full time

Benefits offered by this job

Flexible working hours

Free gym and wellness centre

Award winning superannuation fund

Generous leave provisions

Job summary

Brisbane City Council’s Immunisation Team in Fortitude Valley is seeking a Program Support Officer to ensure efficient delivery of the Community Immunisation Program. You will be the first point of contact at clinics, providing welcoming, professional service while delivering administrative and operational support to the Immunisation Services team.

Key responsibilities include managing client flow, recording information, and coordinating clinic operations.

Qualifications

• Demonstrated ability to deliver friendly, professional customer service.
• Experience providing administrative and operational support in a busy service environment.
• Strong communication and interpersonal skills; ability to handle inquiries and refer when needed.
• Attention to detail and confidentiality when handling personal information.
• Proficiency with databases, spreadsheets and Microsoft Office programs.

Responsibilities

• Provide friendly and professional customer service as the first point of contact for clients at immunisation clinics.
• Assist clinic operations by managing client flow, answering general enquiries, verifying information and directing clients to nurses.
• Accurately enter and maintain client and immunisation records in AIR and other databases.
• Maintain records, spreadsheets and administrative documents to support service delivery.
• Provide administrative support for bookings, purchasing, equipment and vaccine orders, and coordinate services like waste management and training.
• Assist with reporting, data entry, document preparation and filing to support clinic operations.
• Support the broader Environmental Health team as required.

Skills

Customer service

Administrative support

Clear communication

Attention to detail

MS Office proficiency

Tools

Excel

Word

Outlook

Teams

Job description

Brisbane City Council – Fortitude Valley QLD

Branch: Compliance and Regulatory Services

Salary Range: Band 3 $ 82,008 - $ 87,344 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Full-time

Duration: 12 months Temporary

Location: Green Square Office, Fortitude Valley

The Business

Compliance and Regulatory Services (CARS) branch plays a vital role in making Brisbane a safe, liveable and healthy city. Our branch leads, enables and protects the community through a diverse range of regulatory, compliance, public health and community safety functions. Within Environmental Health, the Immunisation team supports the delivery of vital public health programs that safeguard residents of all ages.

The Role

The Immunisation Team within Environmental Health delivers Council’s Community Immunisation Program across various locations in Brisbane.

The Program Support Officer plays a key role in ensuring the efficient delivery of the program. As the first point of contact for clients attending clinics, you will provide a welcoming and professional experience while delivering high-quality administrative and operational support to the Immunisation Services team.

This customer-focused role requires strong communication, attention to detail and administrative skills. You will support client flow at clinics, maintain accurate records, respond to general enquiries and refer clients to nursing staff when clinical advice is required.

Key responsibilities:

• Provide friendly and professional customer service as the first point of contact for clients attending immunisation clinics.
• Support clinic operations by assisting with client flow, responding to general enquiries, verifying information and directing clients to nursing staff when required.
• Accurately enter, update and maintain client and immunisation records, including information in the Australian Immunisation Register (AIR) and other databases.
• Maintain records, spreadsheets and administrative documentation to support safe and efficient service delivery.
• Provide administrative support for clinic operations, including bookings, purchasing, equipment and vaccine orders, and coordinating services such as waste management, security and training.
• Assist with reporting, data entry, document preparation, filing and other administrative tasks that support clinic operations.
• Provide administrative support to the broader Environmental Health team as required.

To be successful you will have:

• A strong customer service focus, with the ability to communicate in a warm, welcoming and professional manner with people from diverse backgrounds
• Demonstrated ability to provide accurate and efficient administrative, clerical and operational support in a busy service delivery environment
• Sound communication, interpersonal and problem-solving skills, including the ability to manage enquiries, prioritise tasks and know when to refer matters to appropriate staff
• Strong attention to detail and a commitment to confidentiality, accuracy and respectful handling of personal information
• Competence using databases, spreadsheets and Microsoft Office programs, including Word, Excel, Outlook and Teams
• Ability to work effectively as part of a team, support clinic operations and contribute to a smooth, organised and client-focused service
• Possession of a valid C class driver’s licence, or ability to meet the travel requirements of the role
• While not mandatory, a current Blue Card and First Aid certification are desirable. Training may be provided where required.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions

For more information: Please call Marshal Nazareth on 07 31781***.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.