INTERNAL ONLY- CONSOLE SUPPORT OFFICER

Brisbane City Council; City of Brisbane; On-site; AUD 99,000 - 112,000; Full time

Benefits offered by this job

Flexible hours

Free gym and wellness centre

Award-winning superannuation fund

Generous leave provisions

Job summary

Brisbane City Council is seeking a Console Support Officer in the Network Coordination Centre (NCC) to help keep the city’s public transport moving safely and efficiently.

In a fast-paced operational environment, you will monitor services in real time, communicate with frontline staff and coordinate responses to incidents, disruptions and network issues, while maintaining records and escalating significant problems as required.

Qualifications

• Experience in fast-paced operational or coordination work.
• Strong problem-solving and decision-making skills.
• Well-developed communication and interpersonal skills.
• Ability to use monitoring, information systems and maintain records.
• Ability to build relationships with internal and external stakeholders.
• Attention to detail and commitment to safety and customer service.

Responsibilities

• Monitor public transport services in real time and coordinate responses.
• Communicate with frontline staff, operators and stakeholders.
• Assess information and take appropriate actions per procedures.
• Maintain accurate operational records and escalate significant issues.

Skills

Fast-paced experience

Problem solving

Communication skills

Info systems use

Stakeholder collaboration

Attention to safety

Job description

Salary Range: Band 5 $ 98,778 - 111,969 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Full-time

Duration: Permanent

Our Business

Transport for Brisbane plays an important role in keeping Brisbane moving by delivering safe, reliable and customer-focused public transport services.

The Network Coordination Centre (NCC), within Transport Operations, provides real-time operational coordination and incident management across the public transport network. The NCC works closely with transport operators, depots, Translink, emergency services and other stakeholders to monitor service delivery, respond to incidents and disruptions, support frontline employees and minimise impacts to customers.

The Role

As a Console Support Officer within the Network Coordination Centre (NCC), you will help keep Brisbane's public transport network moving safely and efficiently.

Working in a fast-paced operational environment, you will monitor public transport services in real time, communicate with frontline employees and coordinate responses to incidents, service disruptions and emerging network issues.

You will assess information as situations develop, determine appropriate actions within established procedures, maintain accurate operational records and escalation significant issues when required. You will regularly communicate with transport operators, depot teams, Translink, emergency services and other internal and external stakeholders.

The role requires you to manage competing priorities while remaining calm and professional, particularly when dealing with critical incidents or situations affecting employee, passenger or network safety.

We're looking for people who can think clearly under pressure, communicate confidently, work collaboratively and make sound decisions using the information available to them.

This position works within a rostered operational environment. Applicants should consider their ability to work across the operating hours required of the Network Coordination Centre.

To be successful you will have:

• demonstrated ability to work effectively in a fast-paced operational or coordination environment and prioritise competing demands
• strong problem-solving and decision-making skills, including the ability to assess information and determine appropriate actions
• well-developed communication and interpersonal skills, with the ability to communicate clearly, professionally and calmly
• the ability to effectively use operational, monitoring, communication and information systems and maintain accurate records
• demonstrated ability to work collaboratively and develop effective relationships with internal and external stakeholders
• sound attention to detail and a strong commitment to safety, customer service and operational outcomes
• the ability to quickly acquire knowledge of relevant legislation, policies, procedures and Transport for Brisbane operations.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.