INTERNAL ONLY - SOLUTION CENTRE CONSULTANT

Brisbane City Council; City of Brisbane; On-site; AUD 82,000 - 87,000; Full time

Benefits offered by this job

Flexible working hours

Free gym and wellness centre

Award winning superannuation fund

Generous leave provisions

Job summary

Brisbane City Council seeks a Solution Centre Consultant to be the first point of contact, advising and guiding Council staff. You will learn council processes, manage enquiries, and keep knowledge resources current and reliable in a fast-paced environment.

Working in Support Services, you will coordinate issues across HR, finance, procurement and assets, uphold confidentiality and promote collaboration, innovation, and knowledge sharing within the team.

Qualifications

• Ability to work in a high-volume customer service environment and resolve complex issues.
• Ability to manage confidential and sensitive information appropriately.
• Strong communication skills with customers and stakeholders.
• Ability to prioritise, work under pressure, and maintain attention to detail with a high volume of requests.
• Collaborative approach within a team and ability to give/receive feedback.
• Sufficient computer skills with business systems and databases.

Responsibilities

• You will be the first point of contact to provide advice, support and guidance to Council employees.
• Coordinate and manage customer enquiries; ensure interactions are accurately recorded and knowledge resources remain current and reliable.
• Support and guide colleagues, maintain confidentiality, model customer-focused behaviours, and encourage collaboration and knowledge sharing.
• Interpret policies, procedures and guidelines relating to HR, finance, procurement, and assets and works.

Skills

High-volume customer service

Negotiation

Confidential information handling

Strong communication

Prioritisation under pressure

Collaborative team player

Computer skills with business systems

Job description

INTERNAL ONLY - SOLUTION CENTRE CONSULTANT

Salary Range: Band 3 $82,008 - $87,344 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary full-time

Location: Fortitude Valley Green Square

Our Business

Corporate Services supports, equips and helps guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. We are committed to delivering better value by continuously improving our people, our processes and our technology.

Our Branch

Support Services provides Council's efficient back-of-house support to allow for more resources to be focused on Council’s front-line service delivery. Support Services provides a wide range of support to all areas of Council, including information management, financial management, employee services and payment and supply services.

The Role

As a Solution Centre Consultant, you will be the first point of contact to provide advice, support and guidance to Council employees. You will learn about the way council works, get exposure to a range of processes and liaise with key stakeholders within council to resolve enquiries.You will learn how to interpret policies, procedures and guidelines relating to human resources, finance, procurement, and assets and works. Working as a part of a wider team, this role plays an important role in maintaining the quality, currency and accuracy of the knowledge base and investigating complex customer issues.

You will coordinate and manage customer enquiries; ensure interactions are accurately recorded and knowledge resources remain current and reliable. As a valued team member, you will support and guide colleagues, maintain confidentiality, role model strong customer focused behaviours, and encourage collaboration, innovation, and knowledge sharing.

To be successful you will have:

Ability to work in a high-volume customer service environment, using negotiation problem solving skills to resolve complex issues

ability to manage confidential and sensitive information appropriately

strong communication skills with customers and stakeholders

ability to prioritise, work under pressure, and maintain attention to detail while managing a high-volume of requests

a collaborative approach within a team and the ability to give and receive feedback

sufficient computer skills with business systems and databases.

Benefits of working for Council include:

• flexible working hours, and flexible work arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions

Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role will require a Criminal History Check.

For more information: Please call Jade Lee on 07 3178 4***.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Friday 25 September 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.