Program Operations Lead

Queensland Health; Townsville City; On-site; AUD 112,000 - 122,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Career development opportunities

Job summary

Townsville Hospital and Health Service seeks a specialist to support Commonwealth-funded Aged Care programs, delivering effective reporting, monitoring and continuous improvement. The role coordinates program reporting, information systems, data quality and compliance, and provides guidance to OPCS Line Managers through policy interpretation and documentation.

Strong systems, analytics and coordination skills are essential, with the ability to work autonomously and within a team to enhance

Qualifications

• Advanced knowledge of Aged Care Programs is desirable.
• Project management and Quality Improvement experience is desirable.
• National Police Certificate may be required for Aged Care Facility roles.

Responsibilities

• Lead coordination of program reporting, information systems and data quality.
• Ensure compliance activities and governance supporting OPCS Line Managers.
• Develop program documentation and guidance for staff.
• Provide direction to administrative staff as services expand.

Skills

Data analysis

Project coordination

Quality improvement

Policy interpretation

Tools

Excel

Information systems

Job description

Townsville Hospital and Health Service

Townsville Hospital and Health Service offers a dynamic and diverse healthcare environment, supporting high-quality service delivery across a large regional network. As a leading tertiary provider, we foster innovation, multidisciplinary collaboration and continuous professional development.

Employees benefit from strong career development opportunities, including access to training, education and progression pathways, supported by partnerships with leading institutions.

Our organisation promotes a collaborative and inclusive workplace culture, combined with the lifestyle advantages of North Queensland — including short commutes, affordable living and access to both urban and coastal communities. Flexible work options and a strong focus on employee wellbeing support a balanced and rewarding career.

Competitive salary and benefits

• Base salary range: $111,993 to $121,853 p.a. (AO5)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus a range of salary packaging options to increase take-home pay

About your opportunity

This role provides specialist support to ensure the effective delivery, reporting and continuous improvement of Commonwealth‑funded Aged Care programs within the Townsville Hospital and Health Service.

The role leads the coordination of program reporting, information systems, data quality, and compliance activities, while supporting Older Persons Community Services (OPCS) Line Managers through high‑level analysis, interpretation of legislation and policy, and the development of program documentation.

With strong capability in systems, analytics and operational coordination, the position contributes to service performance, governance and quality outcomes. The role works both autonomously and collaboratively and will provide guidance and direction to administrative staff as the service grows, fostering a culture of accuracy, accountability and client‑centred service delivery.

Requirements

• Advanced knowledge of Aged Care Programs is highly desirable (Commonwealth Home Support Program, Single Assessment System, Transition Care Program, Support at Home).
• Project management / Quality Improvement knoweldge and experience is highly desirable.
• Possession of a C-class motor vehicle licence may be required.
• Aged Care Pre-Employment Screening: Applicants are advised this position works in an identified Aged Care Facility as per the Aged Care Act 1997 and therefore requires employees and volunteers to have a current National Police Certificate. Queensland Health will facilitate applicants obtaining the above National Police Certificate.

Please refer to the Role Description for further details.

Enquiries are welcome; please contact: Susan Tench on (07) 4433 8***.