Program Mentor – GroundWork Café

RedDoor Community Services; Mount Isa City; On-site; AUD 52,000 - 74,000; Full time

Job summary

RedDoor Community Services in Mount Isa is seeking a hands-on Program Mentor for GroundWork Café. You will lead a small group of young trainees, train hospitality skills, and supervise the program while running cafe operations.

The role blends mentoring, café coordination, and hands-on training to help trainees overcome barriers and build workplace confidence. Prior café experience is essential.

Qualifications

• Experience in café operations and barista duties.
• Ability to prepare high-quality espresso and specialty beverages.
• Experience guiding others in hospitality best practices.
• Capable of managing daily café operations and stock levels.

Responsibilities

• Lead and mentor trainees in hospitality and customer service.
• Oversee program delivery and track trainee milestones.
• Run café operations and ensure smooth daily service.
• Create a supportive, inclusive learning environment.
• Provide wrap-around support to trainees to address barriers.
• Report on trainee progress and program outcomes.

Skills

Café operations

Barista skills

Espresso & specialty beverages

Training staff

Job description

RedDoor Community Services – Mount Isa QLD

Hospitality with heart: train, mentor, and inspire young people while running a vibrant community café.

Program Supervisor & Mentor – GroundWork Café

Hospitality with heart: train, mentor, and inspire young people while running a vibrant community café.

About the Role

Are you an experienced barista or hospitality professional looking for more meaning in your work? At RedDoor, we’re seeking a Program Mentor at GroundWork Café to lead our small group youth training program at GroundWork Café Mount Isa — a café that doubles as a skills-building space for young trainees.

This hands-on role blends café coordination, mentoring, and program supervision. You’ll lead by example, using your hospitality expertise to train and inspire young people while helping them overcome barriers and build confidence in the workplace.

Key responsibilities

• Lead & mentor trainees: Coach practical hospitality, barista, customer service skills; provide 1:1 guidance; build workplace confidence.

• Oversee program delivery: Ensure trainees complete structured workbooks, meet milestones, and progress through training.

• Run café operations: Prepare espresso-based and specialty beverages; make simple cabinet foods; manage stock; maintain smooth daily service.

• Create a supportive environment: Foster a safe, inclusive, encouraging learning space.

• Provide wrap-around support:

  • Pick up new employees/trainees from home when needed

  • Help establish positive routines and work-ready habits

  • Address barriers outside work (transport, personal organisation, confidence)

  • Engage with other support service organisations to refer trainees with broader help as needed

• Report on outcomes: Track trainee progress, record customer engagement, and contribute to program success reporting.

• Collaborate for improvement: Work with RedDoor management to continuously strengthen delivery and support.

Must-have skills & experience

• Café and barista experience.

• Confident preparing high-quality espresso and specialty beverages.

• Capable of managing daily café operations, stock levels, and service standards.

• Experience in training and guiding others in hospitality best practice.

What we’re looking for

• Mentoring mindset: Patient, empathetic, passionate about helping young people succeed.

• Strong leadership: Able to manage trainees, run the café, and keep everything on track.

• Positive role model: Sets a professional example and inspires confidence.

• Organised & proactive: Balances supervision, mentoring, and operations effectively.

• Collaborative team player: Works closely with RedDoor programs and community partners to provide holistic support.

Hours

• 7:00am – 3:00pm, Monday to Friday (negotiable)

• Café opening hours: 7:30am – 1:00pm