Program Manager, Retirement Villages

Department of Government Services; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

The Department of Government Service in Melbourne is seeking a Program Manager, Retirement Villages to lead key programs within CAV’s regulatory priorities. You will coordinate with internal and external stakeholders, translate strategic goals into actionable programs, and drive improvements in regulation and consumer protections.

You will oversee project delivery, draft high-quality briefs and reports, and provide strategic advice to senior leaders.

Qualifications

• Experience in managing program and project delivery to achieve specific outcomes.
• Experience in translating strategic goals into operational actions and outcomes is highly desirable.

Responsibilities

• Lead and manage programs and projects across regulatory priority areas.
• Engage with internal and external stakeholders to improve regulatory outcomes.
• Draft and coordinate the production of high-quality reports, submissions and briefs.
• Provide strategic, high-level advice to senior leadership on program delivery.
• Foster collaboration across CAV and DGS, and other agencies to support compliant and effective regulation.

Job description

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 13151

About the Role

Reporting to the General Manager, Regulatory Strategy, the Program Manager, Retirement Villages is responsible for leading key programs of work against CAV’s regulatory priority areas, including regular liaison and engagement with key identified internal and external stakeholders.

The Program Manager oversees and manages priority programs of work being developed and delivered to better understand the regulatory landscape in key industry areas and engage in problem-solving to identify and explore opportunities for improved regulation in identified spaces, including:

• Opportunities for community engagement and education and improvement of internal processes to provide the best available information and advice to consumers to improve outcomes.
• Opportunities for compliance and enforcement action to identify and address breaches and systemic or egregious conduct in key industry areas.
• Opportunities for improved collaboration with other regulators or agencies to address misconduct and improve consumer outcomes.
• Opportunities for potential policy development and reform.
• Identification of key knowledge or process gaps and opportunities for further work in industry areas.
• Identify, source, and coordinate diverse resources across CAV, ensuring alignment and engagement from key stakeholders to facilitate effective program planning, execution, and reporting.
• Provide strategic, high-level, and authoritative advice to the General Manager, Regulatory Strategy and the Director, Compliance & Enforcement, offering expert guidance on operational and strategic issues related to program delivery.
• Draft and coordinate the production of high-quality reports, submissions, briefings, correspondence, and media content, ensuring compliance with internal standards for document management and tracking.
• Proactively build and maintain relationships and work collaboratively with internal and external stakeholders, including across CAV and DGS, other government agencies, industry and the community, including renter advocacy bodies, to improve compliance, build trust in the regulator and support a fair, safe and secure rental market.
• Proven experience in leading and managing projects and programs, while fostering a collaborative work environment that drives success and ensures alignment with organisational goals and strategic direction.
• Strong interpersonal and negotiation skills, with a demonstrated ability to establish and maintain effective working relationships, provide expert advice on processes and policies, and engage with a diverse range of internal and external stakeholders.
• Highly developed influence and negotiation skills, with the ability to use direct and indirect strategies to secure agreement to proposals and ideas, and explores alternatives to gain agreement without foregoing key objectives.
• Strong conceptual and analytical skills, with the initiative to identify challenges, develop innovative solutions, and drive improvements that enhance business efficiency and effectiveness.
• Proven ability to prepare complex briefs, correspondence, emails, and reports using clear, concise, and grammatically correct language and ensures appropriate style and format are used.
• A commitment to the VPS values and CAV objectives, including to consciously build Aboriginal cultural awareness, competency and safety and accessible and inclusive services for all.

Mandatory requirements

• Experience in managing program and project delivery to achieve specific outcomes.
• Experience in translating strategic goals into operational actions and outcomes is highly desirable.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.